Associate Growth Specialist, Italian & Spanish Speaker

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

Dublin Ireland (Hybrid: 3 days p/week in-office)
Full-time permanent contract

About the Team and Role
As an Inbound Growth Specialist (iGS) you are the first human touchpoint for a high volume of inbound demo requests and free Klaviyo accounts. You provide fast highquality first interactions with Klaviyos smallest accounts to create a seamless experience from first touch through purchase.

This team sits within the Marketing organization as part of the Growth motion and partners closely with Sales Business Development Product and Customer Success. The primary goal of this role is to acquire as many highquality new logos as possible while maintaining an exceptional customer experience.

You will:

• Field inbound demand (demos trials free accounts and product inquiries) via phone email and other channels.
• Run consultative decisiondriven demos focused on onecall closes whenever possible for smaller opportunities.
• Do targeted business discovery to understand goals urgency and fit.
• Qualify in or out efficiently so you know where to doubledown and where to quickly move on.
• Own and work a highvelocity pipeline using strong prioritization and time management to maximize new logo acquisition.

This role is a proven stepping stone into Account Executive and other closing roles in sales while also opening doors into other go-to-market paths such as customer success partnerships marketing enablement or operations.

Your Impact

• Drive new logo acquisition as a primary objective maximising the number of high-quality new customers while maintaining an exceptional customer experience
• Contribute to broader Growth team goals across free-to-paid conversion logo count ADS and other core growth metrics
• Navigate a high volume of incoming product and sales related inquiries via phone and email
• Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyos platform to drive customer value
• Conduct consultative qualification of prospects and provide demonstrations of the platform
• Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
• Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience including creating a structured feedback loop on product web experience onboarding experience and other key customer touchpoints
• Demonstrate substantive knowledge of e-commerce SMS and email marketing
• Perform other related duties as assigned

Who You Are

• Trilingual fluent English Italian Spanish language skills (written and spoken) essential
• 6 months business development experience within a SaaS environment deal-closing experience a bonus
• Comfortable operating in a fast paced high volume environment where youre managing multiple conversations and priorities simultaneously
• A natural communicator who genuinely enjoys talking to customers understanding their needs and helping them make confident decisions
• Consultative in your approach you ask the right questions listen well and can quickly identify where there is a fit and where there isnt.
• Motivated by targets and energised by hitting and exceeding them
• A self starter who takes initiative brings energy to the team and is always looking to learn and improve.
• Proficient with Google Suite and Salesforce or similar a bonus

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