Assistant Operations Manager

Assistant Operations Manager

We are seeking an experienced and highly organised Assistant Operations Manager to support the Hotel Operations Manager in the day-to-day operation of The Europe Hotel & Resort.

The role is highly operational and guest-facing requiring the successful candidate to be actively involved in the daily running of the hotel while also managing the administrative and organisational responsibilities associated with the position. The role has a strong focus on Food & Beverage conference and banqueting and Duty Management while maintaining oversight of the wider hotel operation. Exceptional attention to detail and strong organisational skills are essential.

• Support the Hotel Operations Manager in the smooth and efficient day-to-day operation of the hotel.
• Lead support and coordinate the Duty Management team ensuring effective communication and consistency across all shifts.
• Be actively involved in the daily hotel operation with particular focus on Food & Beverage front desk and conference and banqueting.
• Work closely with Heads of Department to ensure effective coordination across the hotel.
• Support the successful delivery of banqueting events and other high-volume operational periods.
• Monitor service standards presentation cleanliness and compliance with hotel procedures.
• Respond to guest feedback queries and complaints ensuring appropriate and timely resolution.
• Support the training coaching and development of operational colleagues.
• Complete operational reports administration and follow-up tasks accurately and within required timeframes.
• Assist with operational planning inspections and the implementation of hotel standards and procedures.
• Deputise for the Hotel Operations Manager when required.

• Proven experience in a supervisory or management role within a high-volume 4- or 5-star hotel.
• Strong Food & Beverage and conference/banqueting experience.
• Previous Duty Management experience is preferred ideally within a high-volume hotel environment.
• Front Office / Reception experience and knowledge of Opera PMS or a comparable hotel PMS would be highly advantageous.
• Exceptional attention to detail with strong administrative and organisational skills.
• A hands-on management style with the ability to be actively involved in the daily hotel operation.
• Excellent communication leadership and problem-solving skills.
• Ability to remain calm organised and effective in a fast-paced environment.
• Impeccable personal presentation and a professional polished approach at all times.
• A genuine commitment to exceptional guest service and luxury hospitality standards.
• Flexibility to work varied hours including evenings weekends and busy operational periods.
• Excellent written and spoken English is essential.
• Candidates will be assessed primarily on relevant experience operational ability and leadership skills.
• Candidates must have independently obtained the legal right to work in Ireland and will be required to provide appropriate evidence.

• Enhanced Pension Scheme
• Family Leave Support
• Tax Saver Schemes
• Generous Employee Discounts across Killarney Hotels Collection
• Service Recognition Awards
• Career Development & Training
• Staff Appreciation Events
• Complimentary Laundry of Company-Supplied Uniform
• State-of-the-Art Staff Accommodation subject to availability