Asset & Wealth Management, Operations & Governance, Associate, Dublin

OUR IMPACT

Across Asset Wealth Management Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning investment management banking and comprehensive advice to a wide range of clients including ultra-high net worth and high net worth individuals as well as family offices foundations and endowments and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management our growth is driven by a relentless focus on our people our clients and customers and leading-edge technology data and design.

YOUR IMPACT

Were seeking an Operations Oversight Associate to support the governance oversight and performance monitoring of our centralised call centre and support teams. This role is responsible for monitoring operational performance identifying risks and improvement opportunities and providing management information challenge and governance support to ensure the delivery of positive customer outcomes.

WHAT YOULL DO:

• Reporting to the Head of Delivery act as a key support to ensure the Delivery centre is operating effectively and in line with its objectives

• Responsible for providing oversight and governance of the contact centre experience and ensuring appropriate frameworks are in place to support delivery of customer outcomes

• Monitor and report on operational performance against agreed service level targets escalating risks and issues where necessary

• Identify opportunities for strategic enhancement of existing processes to improve customer journeys and ensure organisational effectiveness

• Provide governance support and senior review for complex customer escalations offering guidance and support to the call centre manager to help resolve inbound escalations promptly and effectively in line with procedures.

• Review and sign off on processes policies and talking points for the centralised call centre.

• Act as a senior point of escalation reviewing and providing sign off on complaints.

• Participate as key contributor or lead in projects as directed by the management team.

REQUIREMENTS

• 3 years of relevant industry experience across retail banking

• Excellent interpersonal organizational verbal and written communication skills

• Demonstrated experience in customer journeys and operational procedures

• Ability to develop strong relationships with key stakeholders and delegates across the organisation

• Strong time management skills ability to work to deadlines and adapt in a dynamic environment

• Desire to continually learn and ability to manage multiple priorities

• Enjoys working in a fast-paced changing start-up environment

• Bachelors degreepreferred

ABOUT GOLDMAN SACHS

At Goldman Sachs we commit our people capital and ideas to help our clients shareholders and the communities we serve to grow. Founded in 1869 we are a leading global investment banking securities and investment management firm. Headquartered in New York we maintain offices around the world.

We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally from our training and development opportunities and firmwide networks to benefits wellness and personal finance offerings and mindfulness programs. Learn more about our culture benefits and people at committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group Inc. 2026. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race colour religion sex national origin age veterans status disability or any other characteristic protected by applicable law.