Telephone Operator

• Answer and transfer incoming calls promptly and professionally.
• Handle guest requests inquiries and messages received through the telephone system.
• Connect guests with the appropriate hotel departments and colleagues.
• Provide accurate information about hotel facilities services operating hours and procedures.
• Manage wake-up call requests accurately and on time.
• Maintain confidentiality of guest information and telephone communications.
• Record and communicate guest messages accurately and promptly.
• Assist with emergency and priority calls in accordance with hotel procedures.
• Monitor and operate the hotel PBX telephone system efficiently.
• Coordinate with Front Office Housekeeping Engineering Security and other departments when required.
• Follow proper telephone etiquette and hotel communication standards at all times.
• Maintain accurate records and logs related to telephone operations.
• Report any telephone system issues or technical problems to the relevant department.
• Handle guest complaints and requests professionally escalating matters when necessary.
• Support the smooth operation of the Telephone Department and maintain a professional and welcoming tone in all interactions.
• Perform any other duties reasonably assigned by the supervisor or management

Qualifications :

• High school diploma or equivalent; a diploma or degree in Hospitality Tourism or a related field is an advantage.
• Previous experience as a PBX Operator Telephone Operator Guest Service Agent or in a similar hotel position is preferred.
• Experience in a hotel or hospitality environment is an advantage.
• Good verbal communication and interpersonal skills.
• Professional and pleasant telephone manner.
• Good command of English; additional languages are an advantage.
• Ability to remain calm and professional when handling difficult or high-pressure situations.
• Strong attention to detail particularly when recording messages and handling wake-up calls.
• Basic computer skills and the ability to operate telephone/PBX systems.
• Good organizational and multitasking skills.
• Ability to work effectively as part of a team.
• Willingness to work shifts including weekends and public holidays.
• Strong commitment to guest satisfaction and service excellence.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
 

Remote Work :

No

Employment Type :

Full-time