Reservation Agent

What you will be doing:

• Answer inquiries of room rates outlets and room locations.
• To be totally familiar with all aspects of the reservation systems
• Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
• Post advance deposits and keep accurate records of deposits
• Process rooming lists and group blocks and indicate special requests and billing procedures
• File and process reservations correspondence make certain all files are current and in order.
• Have knowledge of Front desk Sales and Accounts departments and how they relate to the Reservations department.
• Abide by the hotels policies and procedures
• Be familiar with changes in the rates and group enquiries
• To be aware of inventory management and keep a constant check on the room types available throughout the day
• To have an understanding of departmental goals and projections for average rate and occupancy
• Answer guest questions about property facilities/services (e.g. hours of operation room availability restricted dates rates and room types packages promotions entertainment restaurants special events).
• Assign confirmation/cancellation numbers and clearly relay this information to callers giving them the option of emailing and/or faxing these numbers.

Qualifications :

Qualifications

• Diploma or Bachelors degree in Hospitality Management Tourism Business Administration or a related field is preferred.
• Minimum 12 years of experience in hotel reservations front office or a similar hospitality role.
• Good knowledge of hotel reservation procedures room types rates packages and availability.
• Proficiency in hotel reservation systems and Microsoft Office applications.
• Strong communication and interpersonal skills with a professional and courteous manner.
• Good command of written and spoken English; additional languages are an advantage.
• Strong attention to detail and accuracy when handling reservations and guest information.
• Ability to handle guest inquiries requests modifications and cancellations efficiently.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks.
• Ability to work under pressure and maintain a high level of customer service.
• Good problem-solving skills and the ability to resolve guest concerns professionally.
• Flexible to work shifts weekends and public holidays as required.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
 

Remote Work :

No

Employment Type :

Full-time