Assistant Reservations Manager

• Assist the Reservations Manager in managing the daily operations of the Reservations Department.
• Supervise and support Reservations Agents in handling individual group corporate and travel-agent reservations.
• Ensure all reservations are accurately entered updated confirmed modified and cancelled in the hotel system.
• Monitor room availability rates restrictions and inventory to maximize occupancy and revenue.
• Coordinate with Front Office Sales Revenue Management Housekeeping and other departments regarding room availability and guest requirements.
• Review daily reservation reports arrivals cancellations no-shows and amendments.
• Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.
• Ensure reservations are processed according to hotel policies standards and procedures.
• Assist in managing VIP repeat group and special-request reservations.
• Ensure accurate billing instructions payment guarantees room types packages and special requests are recorded.
• Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.
• Support the training coaching and development of Reservations Agents.
• Monitor team performance and ensure departmental standards are consistently maintained.
• Assist with forecasting occupancy and identifying opportunities to increase room revenue.
• Maintain effective communication with Sales and Revenue Management regarding rates promotions groups and business opportunities.
• Ensure all reservation records and guest information are handled accurately and confidentially.
• Prepare and review departmental reports and provide relevant information to management.
• Ensure compliance with hotel standards brand standards and applicable policies and procedures.
• Perform other duties and responsibilities as assigned by the Reservations Manager or management.

Qualifications :

• Diploma or Bachelors degree in Hospitality Management Tourism Business Administration or a related field.
• Minimum 23 years of experience in hotel reservations or front office operations preferably with supervisory experience.
• Previous experience in a 4- or 5-star hotel is preferred.
• Good knowledge of hotel reservation systems and PMS.
• Knowledge of Opera PMS or similar hotel systems is an advantage.
• Good understanding of room types rates availability packages and reservation procedures.
• Strong English communication skills; additional languages are an advantage.

Additional Information :

Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time