Senior Customer Support Engineer Jobs in Mumbai Suburban

L1 Support EngineerHandle first-line queries via phone email or chat.Assist customers with login job card creation invoice generation and appointment scheduling.Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).Escalate unresolved issues to L2 support.Provide role-based...

L2 Support EngineerResolve escalated technical issues (API errors data sync integration failures).Work closely with product and engineering teams to debug SaaS workflows.Manage communication gateway issues (SMS/Email/WhatsApp).Perform root cause analysis and recommend fixes.Train L1 engineers on new...

Job Title : L1 Support Engineer (On-Site) Company: InstaSafe Technologies Location : Mumbai About InstaSafe Technologies: InstaSafe Technologies is a leading provider of Zero Trust Network Access (ZTNA) solutions empowering organizations with secure seamless access to their applicatio...

Job Description: SHIFT -1pm to 10:30 pm WORK FROM OFFICE. What are we looking for Adaptable & Flexible Critical thinking to take the right decision Good spoken and written English Good hands on practice on MS Office and MS Excel Understanding of Ecommerce and Marketing Operations Has experience...

Any Graduate (Freshers Or Exp)long with Excellent Verbal English.5 Days working (24*7)Shift /Two way Cab facilitySalary-4.5 LPA / whatsappNo Hidden chargesLocation: MumbaiJob description**Key Responsibilities :**- Provide technical support to internal and external customers via phone email and chat...