VMware Admin L2

Core Responsibilities (Project Scope)

1. Virtualization expertise and managed services coordination:Apply hands-on sound knowledge of virtualization and coordinate with managed services support teams for faster troubleshooting RCA and resolution.
2. OEM recommendations and assessments:Implement OEM recommendations and virtualization-related assessments to achieve solutions for managed services instances.
3. IOCL tuning and optimization:Implement tuning suggestions from IOCL remotely from the NOC or on-site at IOCL.
4. Automation blueprints:Create blueprints from scratch and publish them in the vRealize (Aria) Automation self-service portal.
5. Upgrades and maintenance:Perform upgrades and maintenance of the VMware infrastructure (vSphere vRealize/Aria suite VCF NSX vSAN etc.) in coordination with the TAM and OEM.
6. Uptime and availability:Ensure the uptime and availability of the VMware infrastructure.

Detailed Responsibilities

1. VMware Platform Administration & Engineering

• Deploy and manage vSphere (ESXi vCenter) vSAN NSX and the vRealize/Aria suite.
• Perform capacity planning cluster design and resource optimization (DRS HA FT vMotion Storage vMotion).
• Manage VM provisioning templates content libraries host profiles and cluster configurations.
• Handle VCF/SDDC Manager operations.

2. Automation & Self-Service (vRealize/Aria Automation)

• Design and build blueprints/templates from scratch covering compute storage network and approval policies.
• Publish and maintain catalog items in the self-service portal and test and version-control blueprints.
• Integrate with vRealize Orchestrator ITSM tools and IPAM where required.
• Automate repetitive tasks using PowerCLI Python Ansible or Terraform.

3. Incident & Problem Management

• Act as the final escalation point for P1/P2 incidents (PSOD host isolation datastore latency vSAN degradation network partitioning).
• Work with managed services teams on faster troubleshooting RCA and resolution.
• Perform deep-dive analysis using log bundles esxtop and vmkernel/hostd/vpxa logs.
• Raise and manage cases with VMware/Broadcom TAM and hardware vendors through to closure.
• Create and maintain RCA reports KB articles and runbooks.

4. OEM Assessments & Performance Tuning

• Review and implement OEM health checks best-practice assessments and recommendations.
• Implement IOCLs tuning and optimization suggestions remotely via NOC or on-site with proper change control.
• Track recommendations to closure and report on their impact on performance and stability.

5. Data Center & Hardware Maintenance

• Perform and coordinate hardware maintenance on servers (Dell PowerEdge HPE ProLiant Lenovo): disks DIMMs PSUs fans NICs HBAs and system boards.
• Plan and execute firmware BIOS BMC (iDRAC/iLO/CIMC) and driver updates aligned to the VMware HCL and vSAN HCL.
• Place hosts into maintenance mode evacuate workloads safely and return hosts to service after repair.
• Coordinate with data center facilities and OEM vendors for onsite support RMA and spares.
• Perform rack stack cabling labelling and decommissioning of servers storage and network devices.
• Monitor hardware health (temperature power RAID memory errors alerts) and act proactively.
• Support SAN/NAS/vSAN and network connectivity (FC/iSCSI VLAN uplinks) for the virtual infrastructure.
• Participate in DC audits power/cooling checks asset inventory updates and DR site activities.

6. Upgrades Patching & Migrations

• Plan and execute upgrades and patching of vSphere vCenter NSX vSAN vRealize/Aria and VCF components using vLCM and SDDC Manager in coordination with the TAM and OEM.
• Lead P2V V2V and cross-vCenter migrations.
• Prepare change requests rollback plans test plans and maintenance windows per ITIL.

7. Availability Backup & DR

• Ensure uptime and availability of the VMware infrastructure through proactive monitoring health checks and preventive maintenance.
• Support backup solutions (Veeam Commvault Dell Avamar/Networker).
• Design and test DR using SRM vSphere Replication or storage replication and participate in DR drills.

8. Security & Compliance

• Apply VMware Security Hardening Guides and CIS benchmarks.
• Manage certificates RBAC SSO/AD integration encryption and VMSA vulnerability remediation.
• Support audits and provide compliance evidence (ISO 27001 ISO 9001:2015).

9. Monitoring Reporting & Mentoring

• Configure and tune vRealize/Aria Operations Log Insight and other monitoring tools.
• Deliver capacity performance SLA and health reports to IOCL and management.
• Mentor L1 engineers and contribute to SOPs and documentation.
• Participate in on-call/rotational support including weekends and maintenance windows.

Required Experience:

Senior IC