Verification Risk Sr. PM, Verification Services

The Seller Partner Identity Verification team is responsible for knowing who were doing business with. We do this by applying a thorough verification process at key points during the seller or vendor lifecycle as well as deploying bad actor detection and enforcement. We organize this work into five programs aligned with different stages of the seller and vendor journeys. Within SPIV the Registration and Verification team seeks to stop bad actors from gaining access to our store by providing proactive and customized registration and verification services. Our mission is that we build trust by protecting our customers selling partners and our store from bad actors by: (1) building verification processes at the entity level that evaluate the legitimacy of the individual and the business they represent (2) delivering best-in class experiences for our registration and verification products and (3) leveraging verification services throughout registration compliance and lifecycle events.

The Verification Risk Sr. PM will be the primary liaison between the VS Risk team and key partner teams (Product Engineering Program) tasked with ensuring that identified risks are mitigated by long-term scalable solutions.

This role requires extensive co-ordination with a varied set of stakeholders from Science Operations Compliance and Legal. The role requires someone who can manage multiple tasks/priorities consistently meet deadlines who is a creative problem solver and a critical thinker coupled with cross-functional communication skills.


Key job responsibilities
Key Responsibilities:
Drive the intake and prioritization mechanism for the VS Risk team ensuring on-time completion
Contribute to Director-level goals and lead Director-level business reviews
Collaborating with partner teams to drive closure of identified risks (with a focus on long-term solutions)
Defining and managing internal mechanisms e.g. to proactively identify risk to collaborate with other risk/detection teams
Contribute to annual planning/prioritization exercises (OP)

A day in the life
You will:
- Lead the triage and prioritization of intakes to the VS Risk team
- Work with Risk Managers to drive identified risks through to closure (influencing product and engineering teams)
- Collaborate with other risk and detection teams to share findings and drive solutions
- Lead business reviews up to Director-level
- Define launch and manage new internal programmatic mechanisms to help the VS Risk team operate more effectively

About the team
The VS (Verification Services) is part of the wider TSI Organization. This organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g. dormancy/reactivation ownership changes etc.) and re-verifying as needed understanding which identities/entities are related to each other and determining who we dont want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account this team also owns the registration seller experience and policies.

- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of program or project management experience
- 5 years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

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