Telephony Engineer (Avaya)

BETSOL is hiring remote Telephony Engineers to support a large-scale Avaya environment upgrade and datacenter migration for an enterprise client. You will research audit clean up and cut over existing Avaya configurations as the environment moves from ESXi 7 to ESXi 8 and prepares for migration to modern CoLo datacenter facilities. This is a fully remote role; offshore candidates are welcome with a workday that overlaps the U.S. until at least noon Eastern on U.S. business days.

Key Responsibilities

• Research audit and clean up existing Avaya configurations and cut them over to new and upgraded systems
• Administer Avaya Aura Communication Manager (dial plans route patterns trunk groups)
• Program and maintain VDNs and vectors (call routing logic)
• Configure and clean up hunt groups / skill-splits and administer stations/endpoints including bulk moves/adds/changes
• Perform translation backup/restore and Communication Manager version migrations
• Support broader voice engineering work as needed

Qualifications :

Required Skills & Experience

• Avaya Aura Communication Manager (CM) 10.2 administration dial plan route patterns trunk groups
• VDN and vector programming (call routing logic)
• Hunt Group / Skill-Split configuration and cleanup
• Station/endpoint administration including bulk moves/adds/changes
• Announcements administration
• G450 Media Gateway logical configuration (network regions IP codec sets DSP resource allocation)
• S8300 Server and LSP (Local Survivable Processor) / ESS (Enterprise Survivable Server) administration
• Avaya Site Administration (ASA) / SAT command-line proficiency including bulk translation tools
• Translation backup/restore and CM version migration experience
• CDR (Call Detail Recording) interpretation

Preferred / Additional (Messaging specialization)

• Administration expertise in Avaya Messaging (Avaya IX Messaging)
• Experience migrating Avaya Aura Messaging (Modular Messaging) to Avaya Messaging mailboxes users and integration with Avaya CM

Remote Work :

Yes

Employment Type :

Full-time