Technical Support Engineer – Microsoft Dynamics GP (Great Plains)
Job Location:
Monthly Salary:
Posted on:
14 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview :
TekWissen is a global workforce management provider throughout India and many other countries in the world. The job opportunity described below is for one of our clients who has developed a core competence in creating and deploying cost-effective capabilities using an offshore-centric business model.
Position: Technical Support Engineer Microsoft Dynamics GP (Great Plains)
Location: Hyderabad/Vadodara
Job Type: Full Time
Work Type: Remote
Shift Timings: EST Timings
Shift Timings: EST Timings
Job Description:
- The Technical Support Engineer will be responsible for providing Level 1 Level 2 and Level 3 support for Microsoft Dynamics GP users.
- The role includes troubleshooting application issues supporting ERP modules managing system performance handling database-related issues and assisting with integrations and reporting requirements.
Key Responsibilities:
- Technical Support & Troubleshooting
- Provide L1 L2 and L3 support for Microsoft Dynamics GP users
- Troubleshoot and resolve application integration and performance issues
- Support core GP modules such as Financial Management AP/AR GL Inventory Purchasing and Sales Order Processing
- SQL & Database Support
- Write and troubleshoot SQL queries and stored procedures
- Perform data validation corrections and reconciliation tasks
- Support SQL Server database maintenance and optimization
- System & Integration Support
- Support ERP integrations using tools such as eConnect Integration Manager and SmartConnect
- Assist with SSRS reporting and Power BI integrations
- Troubleshoot customizations and add-on applications
- User Support & Documentation
- Provide end-user support and training
- Maintain technical documentation and SOPs
- Handle support tickets within defined SLA timelines
Required Skills:
- Strong hands-on experience in Microsoft Dynamics GP (Great Plains)
- Good knowledge of SQL Server and T-SQL scripting
- Experience in ERP support and troubleshooting
- Familiarity with SSRS reports SmartList and integration tools
- Understanding of Windows Server environment and ERP systems
Experience Required:
- 3 years of relevant experience in Microsoft Dynamics GP / ERP support
- Experience in finance or manufacturing ERP environments is preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity
