Technical Support Consultant (AEP)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Provide technical support via telephone and email thoroughly logging all interactions
in respective support cases.
Work night shifts without rotations with a shift ranging from 8 PM to 7 AM IST.
Participate in weekend or holiday coverage on a rotational basis with the team.
Validate and report customer-submitted product bug reports with precision.
Educate customers on the use of Digital Marketing products.
Handle projects expertly and within stated timelines.
Fully own cases and contribute to the success of global teams.
Identify trends and potential issues communicating them promptly to affected parties.
Support sustainable and scalable software solutions for largest customers.
Maintain accurate and complete product documentation.
Treat each case as an opportunity to delight customers despite factors outside the
consultants control (such as product limitations or dependencies on third parties).
Assist in special projects and other duties as assigned.
Required Technical Competence
Must have good written and communication skills
Deep knowledge and understanding of HTML JavaScript Perl Web 2.0 and web
services.
Knowledge of Internet/Digital Marketing concepts Mobile DTM and Tag Management.
Experience with SQL and database management.
Experience with data insertion and reporting APIs SOAP REST and PHP.
Knowledge of mobile and video programming solutions.
Experience with Tag Management tools.
Desirable experience with Solutions such as Experience Platform Analytics
Target Audience Manager or other web analytics and optimization tools within or outside
the Marketing Cloud.
Demonstrable ability to diagnose and fix complex analytic implementation issues.
Practical understanding of JQuery Angular JS and any JS framework.
Working knowledge of API (Application Programming Interface).
Ability to identify research and quantify business problems using statistical analyses on
large data sets.
Evidence of leading multi-platform solutions as a product owner technical client
service lead or solution consultant.
Experience Cloud tool certification ( Campaign Experience Platform
Target Analytics) is desirable.
General knowledge of working with Google Tealium Salesforce and Pega technologies.
Some experience in digital marketing CRO digital analytics decisioning campaign
planning creative and UX disciplines.
Provide technical support via telephone and email thoroughly logging all interactions
in respective support cases.
Work night shifts without rotations with a shift ranging from 8 PM to 7 AM IST.
Participate in weekend or holiday coverage on a rotational basis with the team.
Validate and report customer-submitted product bug reports with precision.
Educate customers on the use of Digital Marketing products.
Handle projects expertly and within stated timelines.
Fully own cases and contribute to the success of global teams.
Identify trends and potential issues communicating them promptly to affected parties.
Support sustainable and scalable software solutions for largest customers.
Maintain accurate and complete product documentation.
Treat each case as an opportunity to delight customers despite factors outside the
consultants control (such as product limitations or dependencies on third parties).
Assist in special projects and other duties as assigned.
Required Technical Competence
Must have good written and communication skills
Deep knowledge and understanding of HTML JavaScript Perl Web 2.0 and web
services.
Knowledge of Internet/Digital Marketing concepts Mobile DTM and Tag Management.
Experience with SQL and database management.
Experience with data insertion and reporting APIs SOAP REST and PHP.
Knowledge of mobile and video programming solutions.
Experience with Tag Management tools.
Desirable experience with Solutions such as Experience Platform Analytics
Target Audience Manager or other web analytics and optimization tools within or outside
the Marketing Cloud.
Demonstrable ability to diagnose and fix complex analytic implementation issues.
Practical understanding of JQuery Angular JS and any JS framework.
Working knowledge of API (Application Programming Interface).
Ability to identify research and quantify business problems using statistical analyses on
large data sets.
Evidence of leading multi-platform solutions as a product owner technical client
service lead or solution consultant.
Experience Cloud tool certification ( Campaign Experience Platform
Target Analytics) is desirable.
General knowledge of working with Google Tealium Salesforce and Pega technologies.
Some experience in digital marketing CRO digital analytics decisioning campaign
planning creative and UX disciplines.
