Technical Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT is seeking a Technical Manager to lead automation excellence AI adoption and cross-functional project delivery within our Customer Analytics this role you will balance hands-on project execution with strategic innovation driving operational modernization across teams. You will serve as the subject matter expert on automation platforms and emerging technologies while acting as a trusted partner to leadership and peer functions on tooling and platform needs.

What Youll Do

• Create and lead the teams automation and AI adoption strategy identifying and prioritizing opportunities to improve efficiency and scalability aligned to enterprise goals
• Own end-to-end delivery of technical automation and migration initiatives ensuring objectives timelines and quality standards are consistently met
• Develop and maintain detailed project plans covering milestones dependencies risks and resource requirements
• Partner with leadership and cross-functional stakeholders to align on priorities and communicate project status risks and decisions with clarity
• Provide dotted-line advisory support to peer teams on technical platform and tooling requirements for analyst populations supporting customer operations
• Build and maintain strong relationship with stakeholders to drive engagements efficiently
• Facilitate structured project meetings and distribute timely notes with clear ownership and deadlines
• Manage escalations with urgency conduct root cause analysis and present findings and corrective actions to leadership
• Define and enforce quality governance and performance metrics across all project deliverables
• Drive post-project reviews and apply lessons learned to continuously improve team processes and delivery frameworks
• Maintain comprehensive documentation including SOPs automation repositories and project trackers in SharePoint
• Lead and manage team performance providing clear direction coaching supporting growth

What Were Looking For

• 5 years of experience in project management automation or technical operations with a strong track record of delivering complex cross-functional initiatives
• 3 years of stakeholder management experience customer facing is highly preferred
• Bachelors degree in information technology Computer Science Business or a related field
• Hands-on experience with automation and data platforms; proficiency in Alteryx Power BI or equivalent tools required
• Familiarity with AI tools and a demonstrated ability to evaluate and apply them in an operational context
• Strong analytical and problem-solving capabilities including the ability to interrogate large datasets and coordinate issue resolution across multiple teams and platforms
• Strong drive to innovate and modernize legacy processes using emerging technology including AI to improve operational efficiency and user experience
• Clear and effective communication skills with the ability to translate technical concepts for non-technical stakeholders across all organizational levels
• Proficient in Microsoft Office Suite including Excel PowerPoint and SharePoint
• Ability to manage competing priorities and thrive in a fast-paced environment with global stakeholders
• Travel industry Travel Operations or TMC experience is a plus
• Ability to work in flexible business hours to cover different time zones when needed

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!