Technical Implementation Customer Success Manager | Bengaluru
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
AboutUs:
Thisroleneedsyoutoswitchhatsbasedontheneedofthehour:
Learn/understand/explainthefunctioningofAI/NLPtechnologieswhileworkingwithcustomers
HelpcustomersrealizeRoIfromtheirCRMtechnologiesintegrationwithNeuron7
Wearsaleshatincontractrenewalsandupsell/cross-sellcycles
BeanadvocateoftranslatingcustomersneedstotheN7engineeringteam
Responsibilities:
Youarethefirstpointofcontactforourglobalcustomerbase
Youwilllead:
Thecustomeron-boardingprocesswithoptimizedsolution
IntegrationoftheirCRMsystemswithNeuron7products
Dataintegrationstepswithengineeringteams
CollaborationwithcustomerPMforchangemanagementactivities
Developmentoftrainingcontent
DefinitionofRoImetricsandotherKPIsrelatedtousageuseradoptionandaccuracy.
Findsolutionsforcustomerservicechallengeswith/withoutusingAI/NLPtechnologiesandprovideideas/enhancementstoNeuron7coreproductteam
Developlong-termrelationshipswithcustomerleadershipkeystakeholderstoensurecontractsarerenewedandabletoupsell/cross-sellofNeuron7productsincollaborationwithsalesteams
LearnthenewAI/NLPproducts/featuresastheyarereleasedandshowcasedemostocustomers
Developtemplates/modelsandtrainnewcustomersuccessteammembersasneeded
Qualifications:
ProvenCSMexperiencewithSaaSproductcompaniespreferablyinAIspace.
5to8yearsexperienceinhandlingmidtolargeenterpriselevelintegratedprogramscollaborationwithmultipleteamsetc.
Data-driventotrackmetricsbuildcredibilitywithinternalandcustomersleadershipteams.
Experiencemanaging/trackingdeadlineswithhighlyenergeticgloballydistributedteams.
CollegedegreeinTechnology/BusinessManagement
WhatWeDoandValue:
CompanyPerks&Benefits:
Competitivesalaryequityandspotbonuses.
Paid sick leave.
Comprehensivehealthinsurance.
Paidparentalleave.
FlexibleworkarrangementsworkfromhomeorourvibrantBengaluruoffice.
OurCommitmenttoDiversityandInclusion:
(includingpregnancychildbirthorrelatedmedicalconditions)sexualorientationgenderidentityorexpressionagedisabilitynationaloriginmaritalstatusoranyothercharacteristicprotectedbylaw.
Ifyoureexcitedaboutcreatingexceptionaluserinterfacesandwanttobepartofaforward-thinkingteamwedlovetohearfromyou!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Resolve issues faster, the first time, in complex service environments with Service AI Solutions that learn from your data and people to deliver accurate, turn-by-turn guidance.
