Tech Support Engineer
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Job Summary
We are looking for an IT Technical Support Engineer to provide L1 technical support to end-users and manage day-to-day IT infrastructure including hardware software and network-related issues. The ideal candidate will have hands-on experience supporting a mixed IT environment (Windows/Linux/macOS) in a manufacturing or small-company setup and should be comfortable working independently with minimal supervision.
- Provide L1 technical support for Windows Linux and macOS environments.
- Manage Active Directory (AD) user accounts permissions and GPO policies.
- Install configure and troubleshoot desktops laptops MacBooks printers and other peripherals.
- Manage Microsoft 365/O365 Office applications and other business software/tools.
- Troubleshoot and manage Wi-Fi routers switches LAN and basic network connectivity.
- Support CCTV systems and basic IT security infrastructure.
- Assist with SSL certificate management and renewals.
- Handle user onboarding/offboarding software installation access management and IT asset management.
- Host and maintain websites on IIS/Apache servers.
- Manage data backups and ensure recovery readiness.
- Perform network monitoring to proactively identify and resolve issues.
- Maintain IT documentation inventory records and support ticket logs.
- Escalate complex/unresolved issues to L2/L3 teams as required.
- 23 years of hands-on experience in an IT technical support / infrastructure support role.
- Strong working knowledge of Windows Linux and macOS troubleshooting.
- Practical experience with Active Directory and Group Policy (GPO).
- Experience with Microsoft 365/O365 administration.
- Basic to intermediate networking knowledge (LAN Wi-Fi routers switches).
- Experience supporting CCTV systems and general IT security setups.
- Familiarity with SSL certificate installation/renewal.
- Exposure to IIS/Apache web hosting.
- Experience with backup management and network monitoring tools.
- Prior experience in a manufacturing unit or small/mid-sized company IT setup preferred.
- Strong troubleshooting and problem-solving ability.
- Good communication and customer-service orientation.
- Ability to manage multiple tickets/priorities independently.
- Willingness to be hands-on across hardware software and network tasks.
Required Skills:
Required Skills & Experience 23 years of hands-on experience in an IT technical support / infrastructure support role. Strong working knowledge of Windows Linux and macOS troubleshooting. Practical experience with Active Directory and Group Policy (GPO). Experience with Microsoft 365/O365 administration. Basic to intermediate networking knowledge (LAN Wi-Fi routers switches). Experience supporting CCTV systems and general IT security setups. Familiarity with SSL certificate installation/renewal. Exposure to IIS/Apache web hosting. Experience with backup management and network monitoring tools. Prior experience in a manufacturing unit or small/mid-sized company IT setup preferred. Desired Attributes Strong troubleshooting and problem-solving ability. Good communication and customer-service orientation. Ability to manage multiple tickets/priorities independently. Willingness to be hands-on across hardware software and network tasks.
