Team Lead- Data and Analytics

Gurgaon India (with regular collaboration and overlap with UK working hours)

Onecom is the UKs leading business technology provider shaping the way we work connect communicate and operate.

You will join a multi-award-winning company with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen Be Respectful Build Relationships Make it Happen Work Smart Be Amazing.

As our Data and Analytics Manager youll have the opportunity to build lead and grow Onecoms Offshore Delivery Hub in India. Youll play a pivotal role in transforming how data drives decision-making across the business working closely with senior stakeholders in the UK while leading a high-performing team that delivers critical insights reporting data operations and automation initiatives.

We are looking for an experienced and hands-on Data and Analytics Manager to lead our Offshore Delivery Hub based in India. Reporting to the Head of Data and Analytics you will be responsible for managing the day-to-day delivery of data operations reporting analytics data migration and integration activities across the business.

Leading a team of four Data Analysts you will oversee workload planning quality assurance stakeholder engagement and continuous improvement initiatives. You will ensure the team consistently delivers accurate timely and actionable outputs while driving automation and AI-assisted ways of working that improve efficiency and scalability.

This role requires a strong blend of technical expertise people leadership and stakeholder management with the ability to translate complex data into practical business actions that support Finance Operations Sales and Service teams.

• Leading coaching and developing a team of Data Analysts setting clear objectives and supporting performance and career development.

• Managing demand capacity planning and workload scheduling across operational support reporting project work and business requests.

• Owning the delivery process for all incoming data requests ensuring work is prioritised assigned and completed within agreed service levels.

• Reviewing and quality-assuring all deliverables before release including reports datasets reconciliations data loads and business documentation.

• Supporting data integration migration and remediation activities across platforms including Salesforce NetSuite billing systems and the Unified Data Platform (UDP).

• Working directly with business stakeholders to understand requirements present findings and recommend data-driven actions.

• Producing and reviewing finance and operational reporting that supports business performance and decision-making.

• Driving automation initiatives using BigQuery Python and approved AI tools to reduce manual effort and improve efficiency.

• Ensuring robust testing reconciliation validation and governance processes are followed before any changes are made to live systems.

• Monitoring service levels backlog management quality metrics and team performance escalating risks and dependencies where required.

• Maintaining documentation runbooks data definitions and operational processes to support knowledge sharing and business continuity.

• Supporting the growth of the Offshore Delivery Hub including recruitment onboarding and expansion of services provided to the business.

• 5 years experience in Data Analytics Data Management or Business Intelligence roles.

• At least 2 years experience leading and developing teams ideally within an offshore shared-service or global delivery environment.

• Strong hands-on SQL and Python skills with the ability to review and support technical work completed by the team.

• Experience working with cloud-based data platforms such as Google BigQuery or similar data warehouse technologies.

• Experience managing data quality data remediation migration and reconciliation activities.

• Strong understanding of reporting and visualisation tools such as Power BI.

• Experience managing workloads ticketing systems and service delivery processes using platforms such as Salesforce Cases Jira or similar tools.

• Excellent stakeholder management and communication skills with the ability to explain complex data concepts to non-technical audiences.

• Strong organisational skills with the ability to balance multiple priorities and work to fixed deadlines.

• Experience implementing process improvements automation and scalable data solutions.

• Experience working with Salesforce NetSuite and telecoms billing platforms such as aBILLity.

• Knowledge of telecoms industry data including customers services assets billing margin and contract lifecycle management.

• Experience working with AI-assisted data processes automation tools and operational analytics.

• Understanding of data governance frameworks including data dictionaries data contracts stewardship and ownership models.

• Knowledge of UK GDPR data protection requirements and telecoms industry compliance obligations.

• Experience supporting finance teams with reporting forecasting or FP&A activities.

• Exposure to integrating and validating data from mergers acquisitions or multiple source systems.

Holidays: 25 days bank holidays and buy/sell options

Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards discounts on tech

Development: In-House Training Academy

Wellbeing: 24/7 access to mental health support discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. Thats why were committed to creating an environment where everyone feels valued respected and able to bring their authentic selves to work. We welcome applications from people of all backgrounds experiences identities and perspectives.