System Engineer- Trainee

Job Summary

We are looking for a motivated Junior Systems Engineer to join our IT Infrastructure team. The role will support the administration monitoring troubleshooting and maintenance of IT systems endpoints and infrastructure.

Key Responsibilities

• Provide Level 1/Level 2 technical support to end users.
• Install configure monitor and maintain Windows systems and IT infrastructure.
• Troubleshoot hardware software OS application and network issues.
• Manage users groups permissions and access using Active Directory and Microsoft Entra ID.
• Support Microsoft Intune for device enrollment configuration compliance and application deployment.
• Configure and troubleshoot laptops desktops VPN Wi-Fi LAN/WAN DNS and DHCP.
• Perform software installations updates patches and system upgrades.
• Monitor system performance and security alerts.
• Maintain IT documentation and asset records.
• Follow IT security policies and escalate complex issues when required.

Required Skills

• Knowledge of Windows 10/11 and Windows Server.
• Understanding of Active Directory and Group Policy.
• Basic knowledge of Microsoft Intune and Microsoft Entra ID.
• Understanding of TCP/IP DNS DHCP VPN LAN/WAN and Wi-Fi.
• Hardware software and desktop troubleshooting skills.
• Familiarity with Microsoft 365.
• Good problem-solving communication and customer-service skills.
• Ability to work independently and as part of a team.

Qualifications

• Bachelors degree/diploma in IT Computer Science or a related field.
• 02 years of experience in IT support desktop support or system administration.
• CompTIA A Network Microsoft Fundamentals or equivalent certification is a plus.

Required Experience:

Intern