Supply chain IT operations Support

Job Summary:

Role Overview

We are looking for a Supply Chain Application Support Analyst to support and operate digital supply-chain applications covering E2open (E2MV) SAP MM and SAP Analytics Cloud (SAC).

The role will be responsible for ensuring seamless supply-chain operations through application monitoring B2B/integration support inventory reconciliation issue resolution analytics and continuous improvement. The candidate will work closely with global and regional business teams internal stakeholders and external suppliers.

Key Responsibilities

• Monitor and support E2open / E2MV applications and supply-chain transactions to ensure smooth business operations.
• Identify troubleshoot and resolve B2B transaction and integration-related issues.
• Monitor and troubleshoot errors related to E2open platform and integration adapters.
• Support SAP MM processes related to inventory management material monitoring and shipment booking.
• Troubleshoot SAP integration interface and IDoc-related issues and coordinate resolution with relevant teams.
• Perform data reconciliation between E2open and SAP MM to identify inventory and transaction mismatches.
• Analyze operational data to identify root causes trends and recurring issues.
• Generate and interpret analytical reports using SAP Analytics Cloud (SAC) and Qlik Sense.
• Manage and track JIRA tickets related to incidents enhancements testing and Triage & Resolution activities.
• Manage integration-related queries and error notifications received through shared support mailboxes.
• Support supplier onboarding including B2B setup adapter configuration and end-to-end transaction testing.
• Perform functional and integration testing for new features releases and system upgrades.
• Implement modify and test integration templates using FreeMarker Template Language (FTL).
• Prepare periodic operational and error reports including trend root-cause and resolution analysis.
• Identify opportunities for automation productivity improvement and process optimization.
• Collaborate with global/regional teams business stakeholders internal suppliers and external suppliers to resolve operational issues and implement improvements.

Required Skills & Experience

• Experience in application support / IT operations / supply-chain application support.
• Good understanding of Supply Chain Inventory Management or Manufacturing processes.
• Hands-on experience with E2open / E2MV or similar supply-chain visibility platforms.
• Working knowledge of SAP MM particularly inventory/material management processes.
• Experience troubleshooting B2B transactions system integrations interfaces or IDocs.
• Strong analytical and problem-solving skills with the ability to perform data reconciliation and root-cause analysis.
• Good working knowledge of MS Excel for data analysis reconciliation and reporting.
• Experience with JIRA or similar IT service/ticketing tools.
• Good communication skills and ability to work with global and cross-functional stakeholders.
• Ability to independently analyze issues coordinate with technical teams and drive issues through resolution.

Good to Have

• Knowledge of SAP Analytics Cloud (SAC) and/or Qlik Sense.
• Experience with FreeMarker Template Language (FTL).
• Knowledge of SQL for data analysis and troubleshooting.
• Scripting knowledge such as Python Shell or similar.
• Experience with B2B/EDI adapters and integration platforms.
• Experience in supplier onboarding and B2B integration testing.
• Knowledge of ITIL incident management and application support processes.
• Experience working in a global supply-chain / manufacturing environment.

Qualifications :

• B.E

Additional Information :

Timings Of Work:

• 9:00 AM IST to 6:00 PM IST( Mon-Friday) and Might extend a couple of hour whenever it is needed.
• Need to Support on weekend If needed

Remote Work :

No

Employment Type :

Full-time