SRE

Site Reliability Engineer

Hitachi Solutions Innovation Team

This is a full-time individual contributor role in our product organization for an experienced Site Reliability Engineer focused on cloud operations deployment reliability infrastructure automation observability and production support for customer-facing SaaS and data platform environments. This is not a lead role. The position is designed for an engineer who can execute hands-on SRE responsibilities across Azure infrastructure Kubernetes-based deployments CI/CD pipelines Terraform and other Infrastructure as Code tools observability incident response release support and customer escalation triage.

Individuals in this role will support the design engineering deployment troubleshooting and administration of Azure-based product environments including Azure Kubernetes Service Azure PaaS and IaaS services Azure Key Vault Azure Storage Accounts Azure Data Factory Azure Databricks GitHub Actions Azure DevOps pipelines Terraform Helm GitOps deployment patterns and customer tenant configuration. The role will work closely with application engineering QA delivery security cloud engineering and operations teams to maintain stable repeatable and well-documented deployment and support processes across development QA staging and production environments.

The ideal candidate will bring practical hands-on experience similar to the current SRE skillsets Tier 1 and Tier 2 SRE support Terraform AKS GitHub Azure DevOps Key Vault RBAC customer deployment troubleshooting README and runbook documentation CI/CD secret management environment access setup operational monitoring release automation and escalation support for production deployments.

Responsibilities

• Support Reliability: Support availability latency performance reliability efficiency observability incident response emergency response capacity planning SLOs SLIs error budgets and operational dashboards for production and pre-production environments.
• Troubleshoot Issues: Analyze troubleshoot and resolve operational issues that impact deployment reliability customer environments platform stability service uptime and defined SLOs.
• Maintain Stability: Maintain site stability performance reliability and uptime for Azure-hosted SaaS and data platform production environments.
• Operate Production Environments: Support 24x7 highly available production environments for SaaS or cloud service provider platforms.
• Support Releases: Support automated release hotfix and customer deployment processes across multiple environments.
• Improve CI/CD: Execute and improve CI/CD pipelines using Azure DevOps GitHub Actions YAML build pipelines Git operations branching strategies pull requests release pipelines and deployment approvals.
• Automate Infrastructure: Implement maintain and troubleshoot infrastructure as code using Terraform Bicep ARM templates Helm Kubernetes manifests and related technologies.
• Manage Kubernetes: Support AKS Kubernetes Helm containerized workloads Kubernetes service accounts GitOps deployment patterns Flux Argo CD and environment configuration.
• Support Identity & Access: Assist with Key Vault RBAC service principal identity permissions access policy Secrets Officer role CI/CD secrets and customer tenant configuration issues that affect deployment success.
• Manage Secrets: Support CI/CD secret management and automation patterns that reduce manual updates to pipeline variables deployment secrets and environment-specific configuration.
• Restore Services: Perform application-specific production support incident management change management problem management service restoration and root cause analysis.
• Lead Incident Response: Contribute to incident root cause analysis service restoration coordinated outage response and incident command activities during outage events when needed.
• Triage Escalations: Triage incoming SRE support Web Support escalation requests and customer deployment issues routing to applicable internal teams when needed and resolving issues directly within scope.
• Validate Readiness: Support release readiness by validating deployment steps addressing configuration issues reviewing runbooks and coordinating with QA engineering delivery security and operations teams.
• Document Operations: Develop maintain and improve technical documentation including design specifications user guides README files runbooks deployment instructions troubleshooting procedures support guides and best practice guidelines.
• Improve Readiness: Improve operational readiness by identifying repeatable failure patterns and recommending automation documentation configuration updates or process improvements.
• Advance Observability: Develop and improve multi-environment observability patterns based on existing systems including logs metrics traces dashboards and capacity trend analysis.
• Optimize Performance: Actively look for opportunities to improve system availability and performance by applying learnings from monitoring observability incident reviews and production support.
• Identify Improvements: Identify reliability performance availability and operational improvements for product architecture using a data-driven approach.
• Collaborate Cross-Functionally: Collaborate with product managers software engineers QA engineers designers delivery teams security teams and cloud engineering teams to support efficient project execution.
• Participate in Agile: Participate in Agile ceremonies including sprint planning stand-up meetings retrospectives backlog review and cross-pod coordination discussions.
• Support Stakeholders: Collaborate with customers and internal stakeholders to understand needs gather feedback provide technical support and guide successful deployment outcomes.
• Continue Learning: Stay current with Azure Kubernetes Terraform Databricks deployment patterns CI/CD observability cloud networking security and cloud operations best practices.

Qualifications & Skills

• SRE Experience: Hands-on experience as a Site Reliability Engineer DevOps Engineer Cloud Operations Engineer Platform Engineer or similar role supporting SaaS or cloud-based production environments.
• Production Support: Strong background supporting highly available 24x7 production environments for SaaS product or cloud service provider platforms.
• Azure Infrastructure: Strong experience with Azure infrastructure including Azure Kubernetes Service Azure Key Vault Azure Data Factory Azure Databricks Azure Storage Accounts service principals RBAC networking concepts Azure PaaS resources and Azure IaaS resources.
• Terraform Automation: Practical experience with Terraform-based infrastructure automation including troubleshooting state resource drift deployment failures environment configuration issues and infrastructure provisioning.
• Infrastructure as Code: Experience with infrastructure as code tools and templates such as Terraform Bicep ARM Helm or similar technologies.
• CI/CD Automation: Experience with CI/CD and release automation using Azure DevOps GitHub Actions YAML build pipelines Git operations pull requests branching strategies release pipelines and deployment approvals.
• Kubernetes Operations: Working knowledge of Kubernetes Helm containerized architectures AKS operations Kubernetes service accounts container deployment patterns and troubleshooting cluster-related deployment issues.
• GitOps Practices: Experience with GitOps deployment approaches using tools such as Flux Argo CD or similar technologies.
• Release Support: Experience supporting customer deployments hotfix rollouts environment promotions QA staging production upgrades and release coordination.
• Observability Tools: Experience with observability monitoring logging tracing dashboards and APM tools such as Datadog Application Insights Azure Monitor Prometheus Grafana Splunk Elastic Sentry Dynatrace New Relic Nagios Zabbix or similar platforms.
• Observability Planning: Experience implementing observability plans across logs metrics traces alerts dashboards and operational review processes.
• Troubleshooting: Ability to troubleshoot complex deployment permissions networking secrets RBAC identity configuration and environment issues across unfamiliar technical environments.
• Data Platform Awareness: Familiarity with Azure Databricks Data Factory data platform deployment patterns Data Lake ACLs Synapse Spark data components Unity Catalog or similar data ecosystem components are preferred.
• Scripting & Automation: Working knowledge of scripting and automation using Bash Python PowerShell Go or similar tools.
• Source Control: Excellent command of source control using Git including branching strategies policies pull requests merge processes and release tagging.
• Systems Knowledge: Strong understanding of Linux Windows software development systems networking cloud concepts and operational support models.
• Cloud Networking: Familiarity with cloud networking and security elements such as VNets peering firewalls private endpoints private DNS zones NAT service endpoints and related access controls.
• Environment Readiness: Experience with release automation system administration configuration management deployment validation and environment readiness.
• Technical Documentation: Ability to create and maintain clear technical documentation runbooks deployment guides support procedures README files and best practice documentation.
• Communication & Collaboration: Strong analytical troubleshooting communication and collaboration skills with the ability to work across engineering QA delivery security operations and customer-facing teams.
• Independent Execution: Ability to independently execute assigned work while knowing when to escalate architectural customer-impacting security-sensitive or production-risk decisions.
• Deployment Flexibility: Comfortable supporting after-hours or time-zone-aligned deployment windows when required for customer or production release needs.

Additional Skills (Great to have):

• Product Deployment: Experience supporting data products SaaS or Azure Marketplace-style product deployments.
• Databricks Automation: Experience with Databricks deployment automation configuration promotion notebooks secrets data workflows and customer environment promotion.
• Microsoft Fabric Automation and Data Operations
• Dynamics 365 experience
• GitOps Orchestration: Familiarity with GitOps practices Flux Argo CD Helm charts Terraform controllers and Kubernetes-based deployment orchestration.
• Azure Identity & Security: Experience with service principal permissions Azure identity and security patterns as it relates to Entra ID and Security Token Service.
• Customer Support: Experience with customer-facing technical support deployment escalation triage Web Support escalation routing and internal SRE support ticket processes.
• Cloud Operations: Familiarity with Docker operations REST APIs SaaS deployment APIs Azure networking private endpoints private DNS zones firewalls NAT and cloud security practices.
• MLOps Exposure: Exposure to MLflow MLOps pipeline technologies AI platform deployment pipelines or data science platform operational support is a plus.
• Database Deployment: Experience with database deployment pipelines such as DACPACs or similar technologies is a plus.
• Enterprise Authentication: Experience with SSO federated security and enterprise authentication patterns is a plus.
• Testing Frameworks: Familiarity with unit testing and mocking frameworks such as unittest MSTest NUnit RhinoMocks Moq NSubstitute or similar tools is a plus.
• CI/CD Tools: Prior experience with Jenkins or similar CI/CD technology is acceptable.
• Certifications: Optional certifications include
  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified: DevOps Engineer Expert
  • Certified Kubernetes Application Developer
  • Certified Kubernetes Administrator.

Practices Principles and Techniques

• Site Reliability Engineering
• Instrumentation strategy and observability engineering
• Incident management emergency response root cause analysis and service restoration
• SLOs SLIs error budgets operational dashboards and reliability reporting
• CI/CD and release automation
• Infrastructure as Code with Terraform Bicep ARM Helm and related tools
• Kubernetes AKS containerized workloads and GitOps
• Azure identity RBAC Key Vault service principals and secret management
• Monitoring observability logging tracing alerting and capacity analysis
• Release communication deployment coordination and cross-team collaboration
• Security compliance and production access governance
• Test Driven Development concepts as they relate to CI/CD and DevOps
• Deployment documentation runbooks and operational knowledge management
• Agile delivery sprint execution and cross-functional collaboration
• Automation-first mindset to reduce toil and improve deployment consistency

Additional Information :

Beware of scams

Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.  

All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.

Remote Work :

No

Employment Type :

Full-time