Sr. Support Analyst Lead- Application Production Support Engineer

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Sr. Support Analyst / Lead
Position: Sr. Support Analyst / Lead

Experience: 5 - 7 Years

Category: IT Infrastructure

Main location: Chennai

Position ID: - J0526-2209


Direct Responsibilities
Infrastructure and Technical - Execute requested actions based on defined procedures and processes:
Deploy OS & middleware Security/Technical Patches
Decommission un-used servers and middleware.
Application/Infra Incident/Problem/Change Management
Application releases and deployment
Application/Infra Monitoring
Application/Infra Automation
Cloud/Kubernetes Administrations
Implementation of various dashboards tailored to the needs of different teams/technologies
Implementation of Monitoring on Cloud DMZR PaaS and IaaS applications
Coordinate above actions with other teams especially Paris APS & worldwide application development teams.
Contributing Responsibilities
Contribute to the knowledge transfer with Paris APS teams.
Contribute to the definition of procedures and processes necessary for the team.
Help build team spirit and integrate into BNP Paribas culture.
Contribute to the regular activity reporting and KPI calculation.
Contribute to continuous improvement actions.
Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
Technical & Behavioral Competencies
Strong Knowledge of ITIL
Strong knowledge IT infrastructure
Strong knowledge on Cloud technologies and experienced in Kubernetes & Containers
Strong Knowledge & experience on technologies like RHEL Linux Windows AIX WAS CFT and MQ
Experience with System Scripting on tech like Ansible Shell Script PowerShell Terraform
Familiarity with DevOps tooling DevOps (Gitlab Artifactory Jenkins SonarQube Ansible)
Familiarity with Scheduling tools like Autosys Control M
Familiarity with database technology is required: Oracle and SQL Server
Good written and spoken English.
Measure and identify areas for improving Quality and overall Delivery.
Able to communicate efficiently.
Good Team Player

Specific Qualifications: NA
Skills Referential (Required knowledge skills and abilities)
Technical Skills:
Strong Knowledge of ITIL
Strong knowledge IT infrastructure
Strong knowledge of Cloud technologies and experience in Kubernetes & Containers
Strong Knowledge & experience in technologies like RHEL Linux Windows AIX WAS CFT and MQ
Experience with System Scripting on tech like Ansible Shell Script PowerShell Terraform
Familiarity with DevOps tooling DevOps (Gitlab Artifactory Jenkins SonarQube Ansible)
Familiarity with Scheduling tools like Autosys and Control M
Familiarity with database technology is required: Oracle and SQL Server
Behavioral Skills:
o Excellent Communications
o Ability to collaborate / Teamwork
o Ability to understand explain & support change
o Attention to detail / rigor
Education Level: Graduate & Above

Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.

Skills:

• Ansible
• Communication
• GitHub
• Kubernetes
• Infrastructure

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.