Sr. Software Engineer (CSMIntegration Developer)

Roles & Responsibilities :

Perform daily maintenance administration and troubleshooting on the ServiceNow platform.

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  Focus on implementing CSM Modules configuring Agent workspace and Integrating APIs with third party systems.

• Monitor and ensure system stability and performance.

• Configure and maintain workflows business rules UI policies and UI actions.

• Customize ServiceNow forms and fields based on business needs.

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  Provide support and resolution for issues related to ServiceNow.

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  Collaborate with stakeholders to improve ITIL processes within ServiceNow.

• Manage ServiceNow upgrades patches and hotfixes.

• Ensure that customizations are compatible with new platform versions.

• Conduct testing and validation of upgrades before deployment.

• Integrate ServiceNow with other tools and systems (e.g. Active Directory monitoring tools).

• Implement automation processes using workflows Flow Designer and Orchestration.

• Generate and maintain dashboards and reports for key stakeholders.

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  Provide technical support and training to users of the ServiceNow platform.

• Create and update user documentation and knowledge base articles.

Qualifications :

Educational qualification:

Bachelors degree in Computer Science Information Technology or related field.

Experience :

• Experience with ServiceNow Orchestration Virtual Agent or Service Portal.

• Experience with ServiceNow Flow Designer Integration Hub Scripted REST APIs.

• Experience with CSM Modules implementation.

Mandatory/requires Skills :

• Experience with ServiceNow Flow Designer Integration Hub Scripted REST APIs.

• Experience with CSM Modules implementation

   

• Strong experience with sync processes reconciliation logic async processing

• Solid understanding of automation governance (auditability logging traceability)

• AI agent enablement mindset (task orchestration confidence scoring human-in-the-loop design)

• Experience with ServiceNow integrations (REST/SOAP) and web services.

• Strong knowledge of JavaScript HTML CSS and other web technologies.

Preferred Skills :

ServiceNow Developer Certification or any related ServiceNow certifications.

• Experience with ServiceNow Orchestration Virtual Agent or Service Portal.

• Experience with ServiceNow Flow Designer IntegrationHub Scripted REST APIs.

• Familiarity with other ITSM tools and platforms.

• Experience with Agile methodologies and DevOps practices.

Additional Information :

2-4 years experience in ServiceNow CSM development configuring Agent workspace and Integrating APIs with third party systems.

Remote Work :

No

Employment Type :

Full-time