Sr. Developer-Commercial-Salesforce

Overview
 This role focuses on troubleshooting configuration data integrity and incident resolution working under the guidance of the Salesforce Tech Ops Lead. The analyst collaborates with technical and business teams to maintain system stability accuracy and compliance.

Key Responsibilities

• Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.
• Execute user management tasks (account setup deactivation roles profiles permission sets public groups).
• Perform declarative Salesforce configuration such as fields page layouts validation rules and flows.
• Maintain and update dashboards reports and record types based on business needs.
• Assist with SOQL queries and troubleshooting via Workbench or Developer Console.
• Support data operations: imports exports and updates using Data Loader or Workbench.
• Validate and monitor integrations between Salesforce and external systems (ERP BI Finance).
• Participate in UAT cycles regression testing and deployment validations.
• Document recurring issues resolutions and process updates in knowledge base.
• Track compliance-related tasks and ensure adherence to established TPM and SOX standards.
• Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.

Skills & Experience

• Strong knowledge of Salesforce Administration and configuration best practices.
• Experience with ServiceNow or equivalent ITSM tools (incident change RCA workflows).
• Familiarity with TPM concepts such as fund allocation claims and reconciliation.
• Ability to write and run SOQL queries; comfort with Workbench and Data Loader.
• Understanding of Salesforce security models and Single Sign-On basics.
• Exposure to integration workflows and data synchronization concepts.
• Basic awareness of SOX or audit-driven operational processes.
• Detail-oriented process-focused and capable of managing multiple tasks in parallel.

Professional Attributes

• Strong analytical and problem-solving abilities.
• Clear written and verbal communication skills.
• Team-oriented and responsive to direction from Lead and business stakeholders.
• Self-motivated with ownership over assigned deliverables.
• Adaptable to changing priorities in a global fast-paced environment

Qualifications :

Preferred Qualifications

• Salesforce Certified Administrator or equivalent experience.
• Experience supporting Salesforce Consumer Goods Cloud or TPM modules.
• Prior experience in enterprise support or IT operations role

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time