Sr Customer Experience Analyst

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

We believe collaboration thrives in person. Thats why most of our teams work from the office full time with flexibility when its needed. This model supports real-time problem-solving stronger relationships and the kind of precision that drives great outcomes.

Job Summary

Job SummaryAs a Senior Customer Experience Analyst you will be a key member of the Professional Services Operations team responsible for enhancing the customer journey by managing critical operational processes. You will ensure data integrity support the delivery team and drive process improvements that directly impact customer success. This role requires exceptional attention to detail strong analytical skills and a proactive approach to thriving in a fast-paced multi-tasking ResponsibilitiesManage the end-to-end subcontractor purchase requisition process including creating engagement letters building purchase requests and tracking supplier purchase order funds collaborating with Professional Services managers to manage budgets and process requests for additional and analyze subcontractor costs for the NAM region providing regular and ad-hoc reporting to support strategic data integrity by diligently updating systems and tools such as the PSA tool (Clarizen) with required project and financial with pre-sales teams by building and managing the review process for Statement of Works (SOWs) and service the project delivery team by creating and setting up projects within the PSA tool (Clarizen) to ensure a smooth identify and recommend opportunities for process improvements based on data analysis to enhance operational efficiency and service and contribute to organizational standards to maintain high-quality service delivery and customer satisfaction.

Qualifications

Required QualificationsBachelors degree in Business Administration Finance or a related field or equivalent practical experience.5 years of experience in an operations business analyst or project coordination role preferably within a professional services or technology experience with financial processes such as purchase requisitions purchase order management and cost with Professional Services Automation (PSA) tools (e.g. Clarizen NetSuite OpenAir) and CRM analytical skills with proven experience in creating reports and deriving actionable insights from QualificationsExperience working with subcontractor and vendor management with creating and managing Statement of Works (SOWs) or similar contractual skills in spreadsheet software (e.g. Microsoft Excel Google Sheets) including pivot tables and complex formulas.A self-starter mentality with a proven ability to simplify complex processes and focus on details to achieve results.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.