Sr. Application Engineer
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Job Summary
Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Are you a passionate engineer who thrives on solvingreal-world engineering challenges Do you enjoy diving deep into complex systems debugging intricate issues and helping top-tier developers build secure high-quality software
This isnot a traditional support role as our Technical Support Engineers areproblem solvers trusted advisors and technical experts. Youll work directly with some of the worlds best engineering teams helping them resolve sophisticated issues in their development environments using your programming and systems knowledge.
What Youll Do
As aSr. Application Engineer youll be a key member of our Technical Support team acting as a trusted advisor to our strategic customers. Youll use your programming skills to analyze debug and resolve complex issues - not just answer tickets Work closely with Customers R&D product teams and senior engineers to drive solutions and improve our products.
Responsibilities
- Act as a Strategic DevSecOps Technical Advisor :Engage deeply with enterprise customers to understand their architectures development pipelines and security goals. Architect guide and optimize Black Duck integrations across CI/CD environments using tools such as Jenkins GitHub Actions Kubernetes Docker Helm and Terraform.
- Troubleshoot Complex DevSecOps Workflows :Analyze and resolve sophisticated issues across containerized systems Linux environments SQL platforms and cloudnative infrastructures. Provide rootcause investigations that strengthen system reliability and enhance vulnerability management processes.
- Drive Technical Collaboration with Product & Engineering :Work closely with R&D product managers and engineering teams to validate behaviors escalate critical findings and influence product improvements. Convert customer challenges into actionable enhancements that shape the future capabilities of Black Duck.
- Deliver Expert Guidance on Secure SDLC Practices :Provide customers with proactive technical recommendations best practices and architectural guidance on open-source risk management DevSecOps maturity and secure development lifecycle adoption.
- Enable Successful Enterprise Deployments :Lead technical onboarding integration reviews and solution design discussions to ensure customers implement scalable secure and efficient DevSecOps workflows powered by Black Duck.
- Working a permanent EST time zone (IST 5.30 PM to 2.30 AM) as part of a 24x7 team.
What We Are Seeking
Must-Haves:
- Bachelors degree inComputer Science Engineering or a related field.
- Excellent communication skills - both written and verbal.
- Experience with3 or moreof the following
- Troubleshooting complex applications
- Container Orchestration tools Docker Swarm & Kubernetes
- Web application servers particularlyTomcat
- Databases SQL
- Jenkins TeamCity or other CI/CD tools Git Terraform.
- Ability toread and debug codein one or more of the following:C/C C# Objective-C Java.
- Solid understanding ofUnix/Linux systemsand scripting.
Preferred Skills & Experience (Nice to have)
- 2 years of experience in complex technical support.
- Familiarity withcloud platforms(AWS GCP Azure)
- Open Source Software
- Knowledge ofrelational databases(MySQL PostgreSQL Oracle SQL Server) orsearch services(e.g. JVM memory analysis CPU utilization).
- Exposure toapplication security toolssuch as Coverity Black Duck Seeker Fortify Checkmarx etc.
- Understanding ofopen source licensesandapplication security best practices.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race color national origin religion sex gender identity or expression age disability sexual orientation veteran or military service status or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Required Experience:
Senior IC
Key Skills
About Company
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