Software Engineer DEX Automation & Engineering

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.

About the Role:

The DEX Automation & Engineering Analyst is a hands-on engineer and analyst responsible for building data pipelines automations integrations and insights that turn Digital Workplace experience data into action.

This role helps Gartner IT move from reactive support to proactive issue prevention by identifying friction points automating repeatable work enabling remediation and supporting communication campaigns that improve employee behavior and technology outcomes.

This role requires a strong analytical mindset the ability to work with complex datasets and the ability to boil technical data down into simple actionable stories that help teams understand what is happening why it matters and what should be done next.

What Youll Do:

Data & Analytics Engineering

• Build and maintain DEX data pipelines using Nexthink NQL Microsoft Intune telemetry and automation outputs.

• Clean enrich normalize and validate datasets for downstream consumption by dashboards data lakes automation engines and Digital Workplace teams.

• Perform deep analysis to identify: Patterns Anomalies Repeat issues Employee friction points Automation opportunities & Campaign opportunities

• Create reusable datasets queries dashboards and summaries that support operational and strategic decision-making.

• Help ensure data quality consistency and documentation across DEX datasets and reporting outputs.

Automation Development

• Develop maintain and improve Python and PowerShell-based automations.

• Support integrations between Nexthink Intune automation outputs and other enterprise systems.

• Build automations that reduce manual effort improve endpoint health and prevent recurring help desk tickets.

• Ensure automations include: Logging Validation Error handling Measurement & Rollback considerations

• Partner with senior engineers and stakeholders to test release and improve automation workflows.

• Document automation logic operational procedures and support handoff requirements.

Insight Generation & Storytelling

• Convert complex analytical findings into clear narratives simple visuals or summaries Actionable recommendations & Prioritized next steps

• Help answer key operational questions like what issue is occurring how widespread is the issue which employees or devices are impacted what is the likely cause what action should Gartner take and how will success be measured

• Support the design and execution of automation communication campaigns that influence employee behavior and reduce friction.

• Analyze campaign results and employee response data to determine whether the intended behavior or outcome was achieved.

• Partner with Digital Workplace teams to validate insights refine hypotheses and iterate based on results.

Collaboration & Continuous Improvement

• Work closely with Digital Workplace Service Operations and engineering stakeholders to understand business needs and technical constraints.

• Support the intake and prioritization of DEX use cases automation candidates and reporting requests.

• Continuously monitor experience metrics to proactively identify emerging issues.

• Stay current with DEX endpoint management automation analytics and AI-assisted engineering practices.

• Use AI-driven tools where appropriate to assist with scripting diagnostics hypothesis generation documentation and resolution drafting.

What youll need:

• 4 years of experience in software engineering automation engineering data engineering analytics engineering or a related technical role.

Must-have:

• Strong hands-on experience with Python and PowerShell.

• Experience working with analytical query languages with NQL strongly preferred.

• Experience with Nexthink NQL or similar Digital Experience tools.

• Experience analyzing complex datasets and turning findings into clear recommendations.

• Exposure to Digital Workplace endpoint management DEX telemetry Intune or similar enterprise technology data.

Nice-to-have:

• Experience working with Microsoft Intune endpoint management data or remediation workflows.

• Familiarity with data platforms data lakes Splunk PowerBI Kusto Snowflake or similar reporting and analytics tools.

• Experience supporting automation initiatives that reduce service desk volume or manual operational work.

• Interest or experience in behavioral analytics communication campaigns or experience design.

• Familiarity with ITIL Change Management or enterprise operational processes.

Who you are:

• A strong communicator

• Able to work independently or within a team proactively in a fast-paced environment.

What Success Looks Like:

• Reliable DEX data pipelines power insights dashboards and automations.

• High-quality automations reduce manual effort recurring issues and preventable tickets.

• Clear compelling data stories influence operational decisions and technical action.

• Digital Workplace teams trust the insights because the analysis is accurate explainable and tied to measurable outcomes.

• Communication campaigns are informed by data targeted appropriately and evaluated for impact.

• The role helps Gartner IT become more proactive more automated and more focused on employee experience.

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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