Site Reliability Engineer (SRE)
Job Summary
Role Purpose
The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis change request preparation and continuous service improvement.
- Site Reliability Engineer II (SRE II)Job Summary
We are seeking a highly motivated Site Reliability Engineer II (SRE II) to join our Business Operations team. The role is responsible for ensuring the reliability availability scalability and performance of business-critical applications and platforms. The SRE will work closely with development operations and support teams to drive production readiness automation monitoring and continuous service improvement.
Key Responsibilities- Ensure production stability platform health and operational excellence.
- Support and maintain high-availability fault-tolerant and scalable systems.
- Participate in incident problem and change management activities.
- Perform root cause analysis (RCA) and contribute to post-incident reviews.
- Develop and maintain automation scripts and operational tools.
- Implement monitoring observability and alerting solutions using logs metrics and traces.
- Troubleshoot application infrastructure network and database issues.
- Support capacity planning performance optimization and disaster recovery initiatives.
- Collaborate with development teams to improve production readiness and operational standards.
- Create and maintain operational documentation procedures and runbooks.
Required Skills- Strong understanding of Site Reliability Engineering (SRE) principles.
- Hands-on experience with Linux/Unix administration and troubleshooting.
- Experience with cloud platforms such as AWS Azure or GCP.
- Knowledge of DevOps practices CI/CD pipelines automation and deployment processes.
- Scripting/programming experience using Python Bash Go or similar technologies.
- Experience with monitoring observability logging and alerting tools.
- Knowledge of networking concepts system reliability scalability and security.
- Strong troubleshooting and analytical skills.
- Experience with IT Service Management (ITSM) including Incident Problem and Change Management.
- Understanding of capacity planning and performance tuning.
Preferred Skills- Prior Telecom or Genesys platform experience.
- Experience with Oracle environments.
- Java application troubleshooting experience.
- Exposure to PCF (Pivotal Cloud Foundry) and AWS cloud platforms.
Key Technologies- DevOps Tools & CI/CD
- AWS / PCF
- Linux / Unix
- Oracle
- Java
- ITSM Tools
- Monitoring & Observability Platforms
Experience4-7 Years
Mandatory Skills- DevOps
- Unix/Linux Administration
- ITSM Knowledge
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.