ServiceNow Technical Lead

Job Description:

As a ServiceNow Technical Lead
You will be the primary technical executor delivering insurance workflow solutions on ServiceNow FSO. You will lead development manage code migration and release cycles drive automation through Flow Designer and Playbooks and mentor junior developers all within a practice building custom insurance applications spanning claims processing billing integration policy servicing AI document processing and compliance automation.
This role requires a seasoned professional with deep ServiceNow development experience strong understanding of platform upgrade cycles and proven ability to review refactor and migrate code into stable production environments. You will also guide teams through technical best practices platform governance and continuous improvement efforts.

Key Responsibilities
Support the design development and implementation of scalable ServiceNow solutions aligned with client requirements and platform best practices.
Review and refactor submitted code ensuring quality performance and maintainability across modules and custom applications.
Manage the end-to-end migration of code and configurations from development to production environments.
Participate in platform upgrades patching and release activities ensuring minimal disruption and optimal performance.
Collaborate with architects administrators and business analysts to define requirements and implement solutions using ServiceNow native tools.
Drive automation through Flow Designer Playbooks and Automated Test Framework (ATF).
Ensure adherence to coding standards security guidelines and compliance requirements.
Mentor and guide junior developers promoting a culture of technical excellence.
Support continuous improvement initiatives across development testing and deployment processes.

Required Skills & Experience
810 years of overall experience in ServiceNow design development and implementation.
ServiceNow Certified Application Developer (CAD) certification is required.
Strong hands-on experience with ServiceNow architecture scripting (JavaScript/Glide) and system design.
Proven track record of migrating ServiceNow applications from development to production and supporting platform releases and version management.
Demonstrated ability to analyze refactor and modernize legacy ServiceNow codebases.

Must-Have ServiceNow Knowledge or Micro-Certification in at least one of the following areas:
Customer Service Management (CSM) (Must Have)
Playbooks
Flow Designer
UI Builder
Now Assist / AI
Platform Analytics
Predictive Intelligence
Service Portal
Catalog Items
Automated Test Framework (ATF)

Preferred Qualifications
Bachelors or Masters degree in Computer Science Information Systems or a related field.
Experience with Agile or DevOps methodologies for ServiceNow delivery.
Familiarity with CI/CD pipelines and source control (e.g. Git Jenkins).
Strong analytical communication and leadership skills.
Ability to work collaboratively with distributed teams across time zones.
ServiceNow FSO experience is strongly preferred. We will consider candidates with equivalent depth in:
BPM platform developers: Strong process orchestration case management and integration depth that maps well to ServiceNow Flow Designer and FSO.
Insurance platform developers: Deep insurance workflow knowledge from enterprise platforms with willingness to upskill on ServiceNow.
Full-stack developers with BPM exposure: React/Angular front-end plus back-end API/integration experience in financial services or insurance.
Insurance domain knowledge claims lifecycle policy administration billing compliance is a significant differentiator. Business process optimization experience is a plus.

Nice to have skills & experience
Experience with intelligent document processing or AI document classification integrated within ServiceNow workflows.
Familiarity with insurance compliance requirements: state DOI regulations OFAC AML escheatment.
Knowledge of Now Assist and Generative AI capabilities within ServiceNow.
Experience in multi-instance multi-tenant ServiceNow environments.

Work Environment & Expectations
Work Schedule: Monday to Friday standard business hours.
May require occasional support during critical upgrades or production releases.
Opportunity to collaborate with global DXC teams across architecture delivery and support functions

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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