ServiceNow Developer (Telecom Network Inventory Management)

Company Name:WillwareTechnologies
Role:ServiceNow Developer (Telecom Network Inventory Management)
Experience:4 Years
Location: Chennai Bangalore Mumbai Hyderabad
WorkMode:Onsite
Job Summary

We are looking for a skilled ServiceNow Developer with strong expertise in Telecommunications Network Inventory Management to design develop and implement scalable solutions on the ServiceNow platform. The ideal candidate should have hands-on experience in Telecom Service Management (TSM) CMDB CSDM integrations and telecom network inventory modeling.

The candidate will work closely with telecom SMEs architects and business stakeholders to build and maintain accurate telecom infrastructure models automate workflows and ensure seamless integration with OSS/BSS systems.

Key Responsibilities

ServiceNow Development

• Design develop and customize ServiceNow applications related to telecom network inventory management.
• Configure and enhance ServiceNow modules including:
  • CMDB
  • Telecom Service Management (TSM)
  • Service Catalog
  • Workflow / Flow Designer
• Develop and maintain:
  • Client Scripts
  • Business Rules
  • Script Includes
  • UI Policies
  • UI Actions
• Utilize JavaScript and Glide APIs for custom development.
• Build REST/SOAP API integrations with telecom OSS/BSS systems.

Telecom Network Inventory Management

• Model telecom network components such as:
  • Routers
  • Switches
  • BTS
  • Circuits
  • Fiber & transport layers
• Maintain logical and physical network relationships.
• Ensure accurate network topology and service hierarchy management.
• Support end-to-end service traceability between customer services and network resources.
• Align inventory models with:
  • TM Forum standards (SID/eTOM)
  • ServiceNow CSDM framework

Integration & Automation

• Develop integrations with:
  • OSS systems
  • Inventory tools
  • CRM and Billing systems
• Implement automation workflows for:
  • Service provisioning
  • Inventory reconciliation
  • Network change management
• Work with:
  • IntegrationHub
  • MID Server
  • ServiceNow APIs

    Required Technical Skills

  • Strong experience in ServiceNow Development.
  • Expertise in:
    • CMDB
    • CSDM
    • JavaScript
    • Glide API
  • Hands-on experience with:
    • Telecom Service Management (TSM)
    • Network inventory tools
  • Experience with:
    • REST/SOAP integrations
    • Flow Designer
    • IntegrationHub

Required Skills:

CMDBCSDMJavaScriptTelecom Service ManagementNetwork inventory toolsREST/SOAP integrations