ServiceNow AI Agent Builder developer

Role :ServiceNow AI Agent Builder developer

Company Name : WillWare Technologies

Work Model : Onsite / Fulltime

Experience : 5 years

Work Location : Bangalore / Hyderabad/ Chennai/ Pune / Noida / Gurgaon

Job description :

We are seeking a skilled AI Agent Builder - ServiceNow AI Platform to design develop deploy and optimize intelligent AI agents and autonomous workflows across enterprise environments. The role involves leveraging ServiceNow AI capabilities such as AI Agent Studio AI Agent Orchestrator Now Assist Virtual Agent Generative AI and Flow Designer to automate and enhance business processes across ITSM HRSD IRC SecOps and other enterprise functions. The ideal candidate will have strong expertise in ServiceNow development workflow automation scripting integrations and Generative AI technologies. Working closely with business stakeholders architects and platform teams the individual will build scalable secure and compliant AI-driven solutions that improve operational efficiency streamline service delivery and accelerate the organizations digital transformation initiatives.

Key Responsibilities
1. AI Agent Development
Design and build autonomous AI agents using ServiceNow AI Agent Studio.
Configure AI agent roles behaviours prompts tools and workflows.
Develop intelligent conversational experiences using Virtual Agent and Generative AI.
Design multi-agent workflows using ServiceNow AI Agent Orchestrator
Build AI-powered incident resolution HR support customer support and workflow automation
solutions.
2. ServiceNow Platform Development
Develop Script Includes Business Rules Client Scripts UI Actions and Flow Actions.
Configure Integration Hub spokes and custom connectors.
Develop custom APIs and reusable platform services.
Configure catalog items workflows approvals and automation logic.
3. Generative AI & Agentic AI Engineering
Integrate LLMs and AI models into ServiceNow workflows.
Implement AI prompting strategies and contextual reasoning.
Build Retrieval-Augmented Generation (RAG) integrations with enterprise knowledge bases.
Configure AI guardrails governance and monitoring.
4. AI Solution Design & Architecture
Design scalable Agentic AI architectures aligned with enterprise standards.
Define agent collaboration patterns memory strategies orchestration frameworks and
integration approaches.
Evaluate AI use cases and recommend suitable AI agent architectures.
5. Collaboration & Stakeholder Management
Work with business teams to identify automation opportunities.
Translate business requirements into AI-driven solutions.
Conduct workshops demos and technical training sessions.

Basic Qualifications
3-8 years of ServiceNow development experience
Experience with enterprise AI implementation
Knowledge of machine learning fundamentals
Experience with AI frameworks and automation platforms
Hands-on experience with ServiceNow AI capabilities including AI Agent Studio Now Assist
Virtual Agent Prompt Studio and AI Agent Orchestrator.

Required Skills
1. Core ServiceNow Skills: ServiceNow Platform Development AI Agent Studio AI Agent
Orchestrator Prompt Studio Flow Designer Integration Hub Virtual Agent Now Assist Service
Catalog CMDB Scoped Applications Knowledge Management AI Search.
2. Programming & Technical Skills: JavaScript Glide APIs Script Includes Business Rules
REST/SOAP APIs Webhooks JSON/XML MID Server Git SQL basics.
3. AI & Automation Skills: Generative AI Agentic AI Prompt Engineering Context Engineering RAG
Architecture Multi-Agent Workflows LLM Integration AI Orchestration NLP Fundamentals AI
Governance AI Evaluation & Monitoring.
4. Cloud & Integration Knowledge: Azure OpenAI Azure AI Foundry OpenAI APIs AWS Bedrock
Google Vertex AI OAuth SSO Identity Management Enterprise Integrations.

Preferred Qualifications
Experience implementing ServiceNow AI Agent Studio in production environments.
Experience with Agentic AI frameworks such as LangChain LangGraph CrewAI AutoGen or
Semantic Kernel.
Experience building enterprise-grade RAG solutions.
Knowledge of AI evaluation testing and observability frameworks.
Experience integrating ServiceNow with Azure AI Foundry or enterprise AI platforms.
Certifications
Certified System Administrator (CSA)
Certified Application Developer (CAD) - Preferred
Certified Implementation Specialist (CIS)- Preferred

Required Skills:

ServiceNowAI Agent Builder