Senior Technical Program Manager – AIML, AWS Support Analytics Insights Research Engineering and Science (AiRES)

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box making complex things easy and hard things possible with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction and we are looking for builders who share that mindset.

Agentic AI drives innovation at the forefront of artificial intelligence enabling customers to transform their businesses through AI solutions. We build and deliver the foundational AI/ML models that power the future of cloud computing helping organizations harness the potential of AI to solve their most complex challenges. Join our dynamic team of AI/ML practitioners applied scientists software engineers and solution architects who work backwards from customer needs to create technologies. If youre passionate about shaping the future of AI while making a meaningful impact for customers worldwide we want to hear from you.

Key job responsibilities
Manage Strategic Initiatives : Lead cross-functional technical initiatives from start to finish ensuring alignment with priorities and on-time delivery.
Stakeholder Management: Build and maintain relationships across the organization acting as a bridge between technical teams and leadership to ensure clear communication and effective collaboration.
Operational Excellence: Improve business and tech processes to increase organizational efficiency.
Operational Rhythm & Coordination: Participate in weekly leadership meetings to align priorities coordinate business reviews (WBRs MBRs QBRs) and facilitate strategic planning using Amazon mechanisms (2-pagers PR/FAQs OP1/OP2 planning).
Technical Program Leadership: Monitor large-scale technical programs identify and resolve risks/blockers and drive timely decisions to keep critical work moving forward.
Innovation & Opportunity Development: Transform innovative ideas into executable plans by conducting analysis gathering requirements and creating frameworks to capitalize on emerging opportunities.
Technical Escalation & Problem Resolution: Address critical technical issues assess impact coordinate resolution across teams and maintain stakeholder engagement throughout.

About the team
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

About AWS:

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.