Senior Sales Development Representative

ROLE GOAL

1) Generate high-quality enterprise opportunities within a named set of North American (primarily US) strategic accounts.
2) Success is measured by opportunity quality and progression not just volume of activity/meetings.

Location - Remote (5:30 PM - 2:30 AM IST)

Role - Full-time

Core responsibilities

1) Outbound prospecting into named enterprise accounts via phone (heavy) email LinkedIn.
2) Do account research and identify business triggers to personalize outreach with a credible why now.
3) Map and engage multiple stakeholders (CX/Customer Service Operations Finance Procurement Technology).
4) Run strong first calls with senior buyers: uncover pain business impact urgency and next steps.
5) Handle objections and move conversations forward confidently.
6) Work leads from marketing/ABM campaigns webinars events and convert engagement into qualified opportunities.
7) Book well-qualified meetings for Business Development Executives and ensure a clean handoff:
- Strong CRM notes (context stakeholders needs next step)
- Join initial call to support handover
8) Keep CRM hygiene high and share market feedback to improve targeting/messaging.
9) (US/Canada version) Support industry events and follow-up; travel as needed.

Must-have experience

1) 4 years of quota-carrying outbound SDR/inside sales/new business prospecting.
- Inbound-only/customer service/consumer sales does not count.

2) 4 years selling/prospecting into North America (US/Canada) and engaging senior stakeholders.

3) Preferably from BPO / CX outsourcing (strong preference) or similar complex services selling.

Skills / competencies

1) Excellent phone-first selling: establish relevance fast ask sharp questions objection handling secure next steps.
- Will be assessed via live role-play; must think on feet.

2) Comfortable with complex B2B cycles (multiple stakeholders longer buying process).

3) Commercial judgment & initiative: can independently research accounts form a POV/hypothesis craft messaging without heavy direction.

4) Strong English communication (clarity and credibility with senior buyers; accent not a concern).

Tools proficiency:

1) LinkedIn Sales Navigator sales engagement tool (e.g. Salesloft) CRM (Salesforce/HubSpot or similar).

2) Resilience/ownership: Persistent follow-up adapts approach and works the account through rejection.

3) Unanswered calls and emails are a given - find another way create the meeting and hit the numbers.

Proof of performance expected

Ability to clearly explain recent targets and results (last 2 quarters) including:
- meetings booked/held
- opportunities created
- pipeline contribution (if tracked)