Senior Manager, Platform Security & Consulting Operations
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Job Summary
Todays threatscape is relentless. So are we. At Cyderes we build practicalIdentity & Access Management (IAM)Exposure Management and risk programs helping organizations stop active threats fast withManaged Detection & Response (MDR)that integrates with existing tools. Powering it all isMeridian our entity fabric that connects identities assets and access into one trusted reality. Augmented by AI and driven by experienced operators our tireless global team arms organizations with the people platforms and perspectives they need to conquer whatever tomorrow throws their way.
Cyderes is looking for a Senior Manager Platform Operations to lead our India-based Platform Operations position within the Managed Platforms organization. You will lead the daily operational health availability and performance of the security and infrastructure platforms. These platforms underpin Cyderes managed services including SIEM EDR FW and supporting cloud and on-premises infrastructure. Additionally you will build and lead a high-performing team of platform engineers and administrators in Bengaluru.
You will partner with global Engineering Security Operations and Client Delivery leadership to ensure platforms are reliable scalable and secure while improving operational processes automation and team capability. This is a hands-on leadership role suited to someone who combines strong technical platform expertise with proven people-management and partner-management skills.
You will be reporting to VP Managed Services.
- Lead mentor and grow a team of platform engineers and administrators responsible for the operational health of Cyderes managed security and infrastructure platforms.
- Meet Service level agreements and uptime targets by ensuring platform availability performance and capacity across SIEM EDR FW and related toolsets.
- Establish and lead operational thoughtfulness: incident management change management problem management patching upgrades and platform lifecycle processes.
- Act as an escalation point for complex platform issues coordinating with Security Operations Engineering and Client Delivery teams to resolve incidents quickly.
- Partner with global Platform Operations leadership in the US Canada and UK to align processes share knowledge and ensure consistent 24x7 follow-the-sun coverage.
- Create automation and tooling programs to reduce manual effort improve reliability and scale platform operations as our client base grows.
- Own capacity planning staffing and scheduling for the India Platform Operations team including hiring onboarding and performance management.
- Develop and track Measurements and operational metrics; report on platform health team performance and improvement projects to senior leadership.
- Support security and compliance requirements including access management audit readiness and adherence to Cyderes information security policies.
- Contribute to strategic planning for platform architecture tooling investments and process improvements across the Managed Platforms organization.
- Support all leadership activities associated with the Professional Services organization that contains similar responsibilities to that of Platform Management based on drafted SOWs.
- 8 years of experience in platform operations infrastructure engineering or IT operations with at least 3 years in a people-management or team-lead capacity.
- Hands-on experience administering and operating security or enterprise platforms such as SIEM (e.g. Splunk Microsoft Sentinel CS NG SIEM EDR FW or similar telemetry and security tooling.
- Strong working knowledge of cloud environments (Amazon Web Services Azure or Google Cloud Platform) and hybrid infrastructure including networking virtualization and identity fundamentals.
- Coach and develop technical teams with strong skills in performance management scheduling and career development.
- Excellent partner-management with the across geographically distributed teams and time zones.
- Scripting or automation experience (e.g. PowerShell Python or similar) is a strong plus.
- Experience working in a managed security services provider (MSSP) SOC or cybersecurity environment.
- Relevant certifications (e.g. Information Technology Infrastructure Library cloud platform certifications vendor-specific SIEM/EDR/FW certifications).
- Bachelors degree in Computer Science Information Technology or a related field or equivalent practical experience.
#LI-Hybrid
WHY CYDERES
Benefits that go beyond the basics we support our people so they can do their best work.
Medical Insurance - Employee dependents covered
Life Insurance -Protection for what matters most
Retirement Match Program - We invest in your future
Hybrid Work Model -23 days in office
Maternity & Paternity Leave-Time for the moments that matter
Paid Time Off -PTO sick & casual leave
Bereavement & Volunteer Time - Giveback to your community
Professional Development -Reimbursement program
LinkedIn L&D Platform -Thousands of coursesat your fingertips
Mobile Phone Reimbursement -Stay connected on us
Required Experience:
Senior Manager
About Company
Cyderes offers tech-enabled managed security services for real-time risk and compliance management in modern enterprises.
