Senior Executive Customer support

Who are we

Sicame India is part of Sicame Group a global industrial Group founded in France in 1955 and present worldwide. Specialized in products and services related to transmission and distribution of electrical energy renewables electro-mobility safety equipment and industrial applications it became the largest independent entity in its sector today.

Sicame India was established in 2006 to support the MAKE IN INDIA vision and meet Indias evolving power needs. Today with a modern manufacturing facility and accredited engineering and testing center in Chennai Sicame India serves major utilities and industries with innovative reliable and sustainable solutions while helping build the future of energy in India.

Your responsibilities:

Order Processing: Order entry in ERP Item master requisition customer master update Purchase indent & Production Order indent.

Coordination with Operations & QC for material readiness

Inspection coordination & receipt of Dispatch Clearance from customer

Internal Dispatch Instruction & coordination with internal logistics team for dispatch & delivery.

Submission of documents for payment

LD/Deduction details to accounts.

MIS & KPI Reports ( OTDP Sales (Booking & Billing) reports to Sales Account Owner etc.

Customer complaint handling Customer feedback follow-up analysis & recommendations

Contribute to continual improvement & team spirit.

Coordination for marketing activities such as Catalogues samples gift articles etc.