Senior DevTools Engineer Atlassian Developer

Position Title: Senior DevTools Engineer / Atlassian Developer

Position Type: Regular - Full-Time

Requisition ID:42173

Role Overview

The Senior DevTools Engineer / Atlassian Developer will be responsible for designing developing and maintaining enterprise-grade workflows automations and integrations across Jira Confluence and ServiceNow. This role is hands-on and focuses on workflow engineering system integrations and AI-assisted enhancements to improve engineering productivity and ITSM alignment.

Key Responsibilities

• Design and implement complex Jira workflows including conditions validators and post-functions.
• Configure and customize issue types fields screens schemes and permission models.
• Develop and maintain Confluence templates macros and automated knowledge solutions.
• Implement Jira automation rules and advanced scripting using ScriptRunner (Groovy).
• Build and support bi-directional integrations between Jira and ServiceNow (SNOW).
• Synchronize incidents problems changes requests statuses comments and attachments between tools.
• Develop integrations using REST APIs Webhooks and OAuth-based authentication.
• Ensure data integrity error handling auditability and loop prevention for integrations.
• Integrate Jira and Confluence with DevOps tools such as GitHub Bitbucket Jenkins Azure DevOps Slack and Teams.
• Leverage AI capabilities for ticket summarization intelligent routing prioritization and knowledge discovery.
• Create technical documentation and provide support to engineering and ITSM stakeholders.

Required Qualifications

• 15 years of hands-onexperience in DevTools Platform Engineering or similar roles.
• Strong development experience with Jira Software Jira Service Management and Confluence.
• Demonstrated experience integrating Jira with ServiceNow in enterprise environments.
• Strong understanding of Agile DevOps ITSM and SDLC processes.
• Expertise in REST APIs JSON scripting and automation frameworks.
• Excellent problem-solving communication and stakeholder management skills.

Preferred Skills

• Experience with Atlassian Cloud and cloud migration initiatives.
• Exposure to ServiceNow Flow Designer and scripting.
• Experience with AI/ML use cases such as NLP summarization and classification.
• Atlassian or Agile-related certifications.

McCain Foods is an equal opportunity employer. As a global family-owned company we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity resilience and success and makes our business qualified applicants will receive consideration for employment without regard to race religion color national origin sex age veteran status disability or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms) please let us knowand we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us you agree this will be handled in accordance with McCains Global Privacy Policyand Global Employee Privacy Policy as applicable. McCain leverages AI in the hiring process though all final decisions are made by humans. You can understand our approach to AI and how your personal information isbeing handled here.

Job Family:Engineering & Technical
Division:Global Digital Technology
Department:Cloud Engineering
Location(s): IN - India : Haryana : Gurgaon

Company:McCain Foods(India) P Ltd