Senior Associate (A) Training

Job Summary

• Facilitates new hire process and soft skills training for Care Center and corporate associates in physical and virtual classroom settings as required by the business. Tracks attendance coaches associates reports progress to leaders and assesses learning. Delivers brand partner system process and skills training setting goals and expectations to drive desired performance outcomes. - (60%)
• Partners with instructional design as SME to develop self-paced and facilitator-led training. Works with supervisors to observe and coach low performers when not training. Collaborates with project managers/owners attending meetings for new systems or processes requiring facilitator-led sessions. - (20%)
• Incorporates a variety of training methods to accommodate adult learning styles in the learning techniques based on the training environment which includes both physical and virtual and contribute to the review of training content and materials to ensure accuracy in the content and ensure appropriate learning principles are applied. - (10%)
• Represents the Talent Development team in projects and initiatives that require formal and informal associate training. Provides feedback as necessary to the project managers and works with team members from multiple teams within the organization to help effectively develop and execute the training required for the project. - (10%)

• Bachelors Degree or related field of study or equivalent relevant work experience
• 2-3 years of experience as corporate trainer

• Call center experience leading and conducting multi-week training classes with little supervision classroom training and facilitation supervision soft skill training

• Virtual Training
• Classroom Training
• Employee Coaching
• Scheduling Events
• Time Management
• Learning Management Systems (LMS)

• Normal office environment hybrid.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial

At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial(NYSE: BFH) is a tech-forward financial services company that provides simple personalized payment lending and saving solutions to millions of U.S. payment solutions deliver growth for some of the most recognized brands in travel & entertainment health & beauty technology electronics jewelry home and specialty apparel through ourco-brand and private label credit cards and pay-over-time products providing choice and value to our shared we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.

Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates our performance and our sustainability progressvisit follow us on Instagram and LinkedIn.

• All job offers are contingent upon successful completion of credit and background checks.

• Bread Financial is an Equal Opportunity Employer.

Job Family:

Job Type: