Sales Associate

Lenskart is on a mission to give India a clearer vision and its rapid expansion across the country has created a vibrant network of retail stores that blend technology style and personalized eye care. As a Sales Associate you become the face of this vision interacting directly with customers who walk into the store seeking everything from a routine eye checkup to the latest designer frames. Your day begins with a warm greeting ensuring every visitor feels welcomed and is promptly guided to the onsite eyecheck clinic where a free vision assessment is offered. This initial interaction sets the tone for the entire customer journey.

Once the eye check is completed you leverage your product knowledge to present a curated selection of prescription glasses contact lenses and sunglasses that align with the customers visual prescription lifestyle and fashion preferences. Understanding both expressed and unstated needs is crucial; you ask insightful questions listen actively and recommend solutions that feel both personalized and valuable. Your ability to translate technical lens specifications into easytounderstand benefits helps customers make confident purchasing decisions.

Accurate transaction processing is a core responsibility. You operate Lenskarts pointofsale (POS) system to record sales handle returns and manage exchanges while ensuring compliance with pricing policies and promotional offers. Attention to detail in this area minimizes errors and builds trust with shoppers.

Customer satisfaction extends beyond the point of sale. After a purchase you coordinate with the logistics team to ensure timely product pickup or delivery keeping the customer informed of order cases of returns you investigate the underlying reasons address concerns and work to reduce return rates by offering appropriate solutions or alternatives.

Performance is measured through clear metrics: sales revenue eyecheck conversion rates average transaction value and return percentages. You are expected to meet or exceed these targets while following all standard operating procedures (SOPs). Regular feedback sessions with the Store Manager and the Areas Operations Manager help you track progress identify development areas and celebrate successes.

Beyond individual duties you contribute to a collaborative store culture. Sharing best practices assisting teammates during peak hours and participating in storewide initiatives such as seasonal promotions or community eyecare camps are integral to the role. Your proactive attitude resultdriven mindset and willingness to learn new product lines or technologies will be recognized and can open pathways to supervisory or specialist positions within Lenskarts growing organization.

Ideal candidates have completed at least 12th grade with a graduate degree being advantageous. They possess strong interpersonal skills can multitask in a dynamic environment and demonstrate a genuine passion for helping customers improve their vision and style. If you thrive on delivering exceptional service enjoy working with fashionforward products and are eager to grow within a fastmoving retail brand Lenskart offers a rewarding platform to launch or advance your career.

Required Skills:

CustomerrapportbuildingActivelisteningClearverbalandwrittencommunicationProblemsolvingAdaptabilitytochangingretailenvironmentResultorientationMultitaskingTimemanagementProductknowledgeofeyewearTeamcollaboration