RPGLE Developer – IBM iAS400, Production Support & DB2400

Job Summary

Synechron is seeking an experienced RPGLE Developer with strong production support expertise to support maintain and enhance applications running on the IBM i (AS/400) platform.

The role will focus on L2/L3 production support incident resolution RPGLE development batch processing performance tuning application enhancements and release support. The successful candidate will work with business users and technical teams to maintain application availability resolve production issues within defined SLAs and implement sustainable fixes.

This position will contribute to business objectives by improving application reliability reducing recurring incidents supporting timely issue resolution and maintaining stable business operations on the IBM i platform.

Software Requirements

Required Software Skills

• RPGLE: Minimum 5 years of experience developing and supporting applications on IBM i (AS/400).
• RPG IV: Strong experience developing maintaining debugging and enhancing RPG IV applications.
• Free Format RPG: Hands-on development and maintenance experience.
• CLLE: Experience developing and maintaining control language programs and job-processing utilities.
• SQLRPGLE: Experience developing RPGLE programs with embedded SQL.
• DB2/400: Hands-on experience with database objects SQL queries data access and troubleshooting.
• Embedded SQL: Experience writing optimizing and debugging embedded SQL within RPGLE programs.
• Production support: Strong experience providing L2/L3 support and resolving application incidents.
• Batch processing: Experience monitoring and supporting batch jobs job scheduling dependencies and application performance.
• Debugging and performance tuning: Experience identifying application issues analyzing root causes and improving program or job performance.
• Ticketing tools: Exposure to ServiceNow JIRA Remedy or similar incident and service-management tools.
• Documentation tools: Ability to create and maintain support documentation issue records technical procedures and knowledge articles.

Preferred Software Skills

• Automation tools and scripting used for IBM i support and operational activities.
• Tools supporting IBM i modernization and application enhancement initiatives.
• Monitoring and alerting tools for batch jobs application health and platform performance.
• Tools supporting release management source control testing and deployment on the IBM i platform.

Version and Experience Guidance

• Specific software versions are not mandated in the requirements.
• Candidates should have experience with current production-supported versions of RPGLE RPG IV Free Format RPG CLLE SQLRPGLE and DB2/400.
• Candidates should be able to assess application compatibility support controlled changes and follow established release and deployment procedures.
• Experience should include hands-on production support and application development on IBM i.

Overall Responsibilities

• Provide L2/L3 production support for RPGLE-based applications.
• Analyze troubleshoot and resolve production incidents within defined SLAs.
• Develop maintain and enhance applications using RPGLE Free Format RPG CLLE and SQLRPGLE.
• Work with DB2/400 and Embedded SQL to support application functionality and data access.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Monitor and support batch jobs job scheduling job dependencies and application performance.
• Investigate program failures data issues job delays interface errors and production processing problems.
• Coordinate with business users and technical teams for issue resolution testing releases and production validation.
• Participate in code reviews test execution deployment activities and post-release verification.
• Maintain technical documentation support procedures incident records and knowledge-management materials.
• Follow change management incident management problem management and release management practices.
• Identify opportunities to improve application stability support efficiency automation performance and operational sustainability.
• Contribute to measurable outcomes including timely incident resolution reduced repeat incidents improved batch completion application availability and reliable production delivery.

Technical Skills (By Category)

Programming Languages

Essential

• RPGLE and RPG IV.
• Free Format RPG.
• CLLE.
• SQLRPGLE.
• Embedded SQL within RPGLE applications.
• Ability to develop debug modify test and maintain production application code.
• Ability to write clear maintainable and supportable programs.

Preferred

• Scripting or automation experience for IBM i operational support.
• Experience developing reusable utilities for monitoring reporting validation or batch processing.
• Exposure to modernization-related development approaches on the IBM i platform.

Databases/Data Management

Essential

• Strong hands-on experience with DB2/400.
• Experience developing and optimizing SQL queries.
• Understanding of tables views indexes constraints joins transactions and data integrity.
• Experience with Embedded SQL in RPGLE programs.
• Ability to investigate data-related incidents and validate data corrections.
• Understanding of controlled data access data consistency retention and production data-handling practices.

Preferred

• Experience with database performance analysis and indexing strategies.
• Familiarity with data reconciliation archival recovery and validation processes.
• Exposure to database modernization integration or migration initiatives.
• Experience supporting high-volume or business-critical transaction processing.

Cloud Technologies

Essential

• Understanding of enterprise application support and production operations.
• Ability to support applications across development testing and production environments.
• Understanding of availability performance recovery monitoring and operational support requirements.

Preferred

• Exposure to cloud-based application integration or IBM i modernization initiatives.
• Familiarity with hybrid environments and integration between IBM i applications and modern platforms.
• Understanding of automation and resource-efficient application operations.

Frameworks and Libraries

Essential

• RPGLE application development components.
• RPG IV and Free Format RPG capabilities.
• CLLE programs and job-control utilities.
• SQLRPGLE and Embedded SQL.
• DB2/400 database utilities and development tools.
• IBM i debugging job monitoring batch processing and application support utilities.
• Ticketing and incident-management tools such as ServiceNow JIRA Remedy or equivalent platforms.

Preferred

• Tools supporting IBM i automation monitoring release management testing and modernization.
• Utilities supporting batch scheduling job dependency analysis and operational reporting.
• Tools supporting source management and controlled deployment of IBM i application changes.

Development Tools and Methodologies

Essential

• Experience across the application support lifecycle including incident analysis development testing deployment monitoring troubleshooting and production validation.
• Experience with L2/L3 production support and incident management.
• Familiarity with Agile delivery practices.
• Ability to participate in code reviews testing change implementation and release activities.
• Experience performing root cause analysis and documenting corrective and preventive actions.
• Ability to maintain technical documentation support procedures knowledge articles and operational runbooks.
• Familiarity with service-level agreements change controls and structured issue escalation.

Preferred

• Knowledge of ITIL processes and support best practices.
• Experience with automated testing deployment monitoring or operational reporting.
• Exposure to DevOps practices and application modernization initiatives.
• Experience supporting continuous improvement programs for production operations.

Security Protocols

Essential

• Understanding of secure application development and production support practices.
• Ability to protect application credentials production data job information and technical documentation.
• Understanding of access control role-based permissions auditability and controlled production changes.
• Ability to follow security privacy change-management and data-handling requirements.
• Awareness of risks related to unauthorized access data modification insecure code changes and uncontrolled deployments.

Preferred

• Experience supporting security reviews audit activities and compliance requirements.
• Familiarity with secure data transfer access monitoring and production activity logging.
• Exposure to security controls related to IBM i applications and database environments.

Experience Requirements

• Overall experience: 5 years of professional experience in RPGLE development IBM i application support or a related technical role.
• Platform experience: Hands-on experience developing and supporting applications on IBM i (AS/400).
• Technical experience: Strong expertise in RPGLE RPG IV Free Format RPG CLLE SQLRPGLE DB2/400 and Embedded SQL.
• Production support experience: Demonstrated experience providing L2/L3 support managing incidents meeting SLAs troubleshooting application issues and supporting production releases.
• Operational experience: Experience with debugging performance tuning batch processing job scheduling monitoring and production validation.
• Process experience: Exposure to Agile delivery incident management change management and structured support practices.
• Industry preference: Experience in Banking Financial Services Insurance or Payments is preferred.
• Alternative experience pathways: Equivalent combinations of relevant professional experience technical training substantial IBM i implementations or demonstrable production support outcomes may be considered.
• Outcome evidence: Candidates should demonstrate measurable contributions to application availability incident resolution batch reliability reduced recurring issues performance improvement or successful production releases.

Day-to-Day Activities

• Monitor batch jobs and production applications investigate incidents debug RPGLE and SQLRPGLE programs and resolve issues within defined SLAs.
• Develop and maintain RPGLE Free Format RPG CLLE and Embedded SQL changes while supporting testing code reviews deployments and production validation.
• Collaborate with business users application teams technical support teams and stakeholders through incident reviews release discussions status meetings and issue-resolution activities.
• Deliver permanent fixes root cause analyses support documentation knowledge articles and improvement recommendations within the assigned decision-making scope.

Qualifications

• Bachelors degree in Computer Science Information Technology or a related field; equivalent relevant professional experience may be considered.
• 5 years of hands-on experience in RPGLE development and IBM i (AS/400) application support.
• Demonstrated expertise in RPGLE RPG IV Free Format RPG CLLE SQLRPGLE DB2/400 Embedded SQL debugging and batch processing.
• Experience with production support incident management performance tuning ticketing tools and stakeholder coordination; ITIL knowledge is preferred.
• Commitment to continuous professional development through relevant training technical learning knowledge sharing and continued development in IBM i RPGLE production support automation and modernization practices.

Professional Competencies

• Applies structured analytical thinking to diagnose production incidents batch failures data issues performance concerns and application defects.
• Works effectively with business users technical teams support groups and distributed stakeholders to resolve issues and deliver reliable changes.
• Communicates incident status technical findings root causes risks release impacts and resolution plans clearly and accurately.
• Adapts to changing application requirements support priorities platform capabilities operational conditions and modernization initiatives through continuous learning.
• Identifies practical opportunities to improve application stability batch performance support processes automation maintainability and operational sustainability.
• Manages time and priorities effectively across incident response development testing documentation releases maintenance and continuous improvement activities.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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