About Exotel

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator powering 70M customer conversations daily across voice messaging video and AI.

Founded in 2011 Exotel serves 6000 businesses across India Southeast Asia the Middle East and Africa through its Omnichannel Contact Centre Communication APIs and Conversational AI platforms. The company recently received a Virtual Telecom Operator license enabling fully compliant end-to-end VoIP telephony services.

Backed by a $100M Series D funding round and with $50M ARR Exotel continues to help fast-growing enterprises scale customer engagement across emerging markets.

Exotel was also recognised at the ET Startup Awards 2022.

What Youll Do

• Drive technical architecture decisions and influence the product roadmap

• Explore and adopt new technologies to improve system scalability reliability and efficiency

• Provide architectural guidance and technical mentorship to engineering teams

• Improve deployment processes SLAs operational efficiency and engineering best practices

• Build scalable systems and drive operational excellence across teams

• Collaborate closely with cross-functional stakeholders across Product Engineering and Operations

• Mentor junior engineers and contribute to building a high-performance engineering culture

What Were Looking For

Must Have

• 7 years of software engineering experience with a Bachelors/Masters degree in Computer Science or equivalent

• Strong experience in backend/product engineering environments

• Hands-on experience with cloud platforms: AWS (preferred) Azure or GCP

• Strong understanding of:

• Distributed systems

• Microservices architecture

• 3-tier architecture

• Scalability and performance engineering

• Experience designing and developing RESTful services

• Strong Linux networking and scripting fundamentals

• Experience with scalable data stores and data modelling

• Familiarity with databases such as MySQL MongoDB Aerospike etc.

• Strong programming expertise in one or more languages:

• Golang (preferred)

• PHP (preferred)

• Python

• Good understanding of:

• Data structures

• Multithreading

• Concurrency concepts

• Experience with DevOps and infrastructure tooling such as:

• Kubernetes

• Jenkins

• Git

• Ansible

• Familiarity with monitoring and observability tools like Grafana Kibana and Elasticsearch

• Strong networking fundamentals:

• Firewalls

• Proxies

• DNS

• Load Balancing

• Strong analytical problem-solving and communication skills

• Ownership mindset with a strong DevOps culture you build it you own it

Good to Have

• Experience in telecom CPaaS or high-scale messaging systems

• Exposure to telecom protocols and cloud telephony systems

• Experience integrating with:

• SMS gateways

• WhatsApp/IP messaging services

• Practical experience managing production-scale distributed systems

• Exposure to ETL/data pipeline systems

• Prior experience in high-growth product startups is a plus