NOC engineer

Job Description

About the Role

We are seeking an experienced NOC Engineer to join our dynamic Network Operations Center team. This role requires a dedicated professional with 5-8 years of relevant NOC experience who will be responsible for monitoring maintaining and ensuring the optimal performance of our network infrastructure and systems. The successful candidate will play a critical role in incident management troubleshooting and maintaining operational excellence in a 24/7 environment.

Key Responsibilities

Network Monitoring & Operations



Monitor network systems servers applications and infrastructure using enterprise monitoring tools


Identify acknowledge and document alerts/events in the incident management system


Perform initial troubleshooting and resolution of network system and application alerts


Monitor network performance and identify potential issues before they impact operations


Ensure SLA adherence response times and operational stability across all environments



Major Incident Management (MIM)



Actively support Major Incident Management by promptly identifying P1/P2 incidents and initiating the MIM process


Coordinate and participate in major incident bridge calls ensuring all relevant technical teams are engaged for faster restoration


Provide timely incident communications and status updates to stakeholders service owners and business teams during outages


Track major incident progress follow up with resolver groups and ensure action items are executed within defined timelines


Maintain accurate incident timelines impact details and communication logs for audit and reporting purposes


Support preparation of Major Incident Reports (MIR) and contribute inputs for Root Cause Analysis (RCA)


Ensure adherence to MIM governance escalation matrix and communication protocols



Incident Resolution & Escalation



Perform initial troubleshooting and incident resolution for basic network and system issues


Escalate complex issues to L2 support or relevant teams in a timely manner


Escalate unresolved or high-risk incidents to leadership and service management as required


Identify recurring incidents and recommend preventive measures and monitoring improvements



Documentation & Process Management



Maintain accurate documentation knowledge base updates and detailed shift handovers


Perform post-incident review coordination support and ensure closure activities are completed


Document all activities and maintain comprehensive incident records


Contribute to process improvements and operational excellence initiatives



Required Qualifications

Experience



5-8 years of relevant experience as a NOC Engineer


Proven experience in network operations center environment


Experience with incident management and major incident coordination



Technical Skills



Basic knowledge of network fundamentals (TCP/IP DNS VPN)


Experience with network monitoring tools (SolarWinds Nagios PRTG or similar)


Familiarity with incident and ticketing systems particularly ServiceNow


Understanding of network protocols infrastructure and troubleshooting methodologies

Required Skills:

PRTGVPNIncident ManagementChange Management