Network Engineer L2
Job Summary
Network EngineerL2
Must have 4-7 years of expereince.
Primary Skills:
Sound knowledge of Routing & Switching
Should able to troubleshoot issues wrt.
Fortinet UTM Boxes having SD WAN environment (Fortinet) & HP Switches
Experience in vlans routing tables BGP VRRP link aggr etc.
Experience with LAN/WAN/Wi-Fi VLAN
Expertise of Fortinet Boxes & Hp Switches will be preferred.
Should able to do follow up with Vendor & able to drive issue
Good understanding on SD WAN Technology (Fortinet). IP-Sec policy creation
Secondary Skills.
Product Fortinet working knowledge
OEM Certification i.e. HP/ Fortinet is added advantage
CCNA / CCNP is desired
Areas of responsibility
Triaging and resolution of tickets-Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes to support in evaluation of mitigation measures.
Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution-Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.
Incident Analysis-Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents by identifying patterns of issues noted.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.