NetApp Support Engineer

Trigent Software Private Limited

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: NetApp Support Engineer
Key Responsibilities

L2/L3 Technical Support: Diagnose and resolve complex software and performance issues within NetApp storage environments.
ONTAP Management: Troubleshoot configure and maintain NetApp Data ONTAP (Cluster-Mode).
Hardware Troubleshooting: Handle break/fix scenarios controller replacements and disk shelf issues.
Client Collaboration: Coordinate directly with the US client team to ensure data availability and storage health.

Qualifications & RequirementsMandatory Certifications
Candidates must hold at least 3 of the following certifications upon hire and be willing to pursue the remaining 2 after onboarding:

NCSE (NetApp Certified Support Engineer Professional)
NCSE OS (NetApp Certified Support Engineer ONTAP Specialist)
NAHSE (NetApp Accredited Hardware Support Engineer)

Technical Skills

Core Storage: 3 years of hands-on experience with NetApp SAN/NAS storage arrays.
Protocols: Strong understanding of storage protocols (NFS CIFS iSCSI FC).
Communication: Excellent verbal and written English communication skills for client interaction.

Job Title: NetApp Support Engineer Key Responsibilities L2/L3 Technical Support: Diagnose and resolve complex software and performance issues within NetApp storage environments. ONTAP Management: Troubleshoot configure and maintain NetApp Data ONTAP (Cluster-Mode). Hardware Troubleshooting: Handle ...