Microsoft Dynamics 365 Field Service Consultant

Field Service (Mandatory)
Field Service Mobile App
Field Service Copilot
Power Platform

Role Overview
We are looking for an experienced Microsoft Dynamics 365 Field Service Consultant/Developer with strong hands-on expertise in Dynamics 365 Field Service Field Service Mobile App Field Service Copilot and Microsoft Power Platform.
The candidate will be responsible for designing configuring customizing and supporting Field Service solutions that enable efficient field operations and technician experiences. The role requires a combination of functional understanding of field-service processes and strong Microsoft Dynamics 365 / Power Platform technical capabilities.
Microsofts current documentation confirms that the Field Service mobile app is built on Microsoft Power Platform as a model-driven app and supports work orders customer assets accounts contacts and mobile customization.
Mandatory Skills
Microsoft Dynamics 365 Field Service Mandatory
Dynamics 365 Field Service Mobile App
Dynamics 365 Field Service Copilot
Microsoft Power Platform
Power Apps / Model-driven Apps
Power Automate
Microsoft Dataverse
Dynamics 365 configuration and customization
Key Responsibilities
Dynamics 365 Field Service
Design configure customize and implement solutions using Microsoft Dynamics 365 Field Service.
Work with core Field Service concepts such as work orders bookings resources customer assets service tasks products and related field-service processes.
Translate business and field-service requirements into scalable Dynamics 365 solutions.
Configure and customize the application to support business-specific field-service workflows.
Troubleshoot and resolve functional and technical issues across the Field Service solution.
Field Service Mobile App
Configure and customize the Dynamics 365 Field Service Mobile App for frontline technicians.
Develop and enhance mobile experiences using the underlying Power Platform/model-driven application capabilities.
Configure mobile experiences around bookings work orders tasks services products and other technician activities.
Understand mobile offline capabilities synchronization considerations and mobile security/access requirements.
Optimize the technician experience for efficient execution of field-service activities.
Microsoft documents the mobile app as supporting assigned work service tasks work recording inspections barcode scanning maps offline scenarios when configured and customization through its Power Platform/model-driven foundation.
Field Service Copilot
Work with Copilot capabilities within Dynamics 365 Field Service to improve technician and service-user productivity.
Configure and support Copilot-enabled Field Service scenarios.
Understand and implement use cases around work-order summaries and AI-assisted work-order activities.
Evaluate opportunities to reduce manual technician activities using Copilot capabilities.
Work with stakeholders to identify appropriate AI-assisted field-service scenarios.
Microsoft currently documents Field Service Copilot capabilities including work-order summaries natural-language work-order updates inspection-template creation form-fill assistance and other contextual experiences.
The refreshed mobile experience also provides technicians access to Copilot from their bookings.
Microsoft Power Platform
Customize and extend Field Service solutions using Power Apps and Dataverse.
Build automated business processes and integrations using Power Automate.
Configure model-driven applications forms views tables business rules and related Dataverse components.
Build reusable solutions following appropriate Power Platform solution-management practices.
Integrate Dynamics 365 / Power Platform solutions with other enterprise applications where required.
Required Experience / Technical Skills
Strong hands-on experience with Microsoft Dynamics 365 Field Service.
Hands-on implementation or customization experience with the Dynamics 365 Field Service Mobile App.
Experience with Field Service Copilot or AI-assisted Dynamics 365 Field Service capabilities.
Strong experience with Microsoft Power Platform particularly:
oPower Apps
oPower Automate
oDataverse
oModel-driven applications
Strong understanding of Dynamics 365 configuration and customization.
Experience translating business requirements into Dynamics 365 / Power Platform solutions.
Good troubleshooting and problem-solving skills.
Good communication skills with the ability to work with business and technical stakeholders.
Preferred / Good-to-Have Skills
Power Platform / Dynamics 365 integration experience.
Experience with custom connectors or APIs.
Experience with PCF controls.
Exposure to Microsoft Copilot and Copilot Studio.
Understanding of security roles and Dataverse security.
Experience working in enterprise Dynamics 365 implementations.
Relevant Microsoft Dynamics 365 or Power Platform certifications.