Manager, Settlement Services

The Manager Settlement Services is responsible for providing strategic and operational leadership across the Title & Settlement function ensuring consistent delivery of high-quality services regulatory compliance and scalable operational performance. This role oversees multiple teams and Team Leads across Pre-Closing Closing Funding Recording and Post-Closing operations and is accountable for end-to-end operational outcomes financial performance risk management and workforce effectiveness.

The Operations Manager partners closely with Compliance Underwriting Technology Sales and Senior Leadership to drive standardization transformation and continuous improvement across settlement operations.

Key Responsibilities

Operational Leadership & Delivery

• Own end-to-end operational performance across Title & Settlement workflows including Pre-Closing Closing Funding Recording and Post-Closing.
• Set and manage service delivery standards SLAs turn times productivity benchmarks and quality metrics across teams.
• Ensure consistent execution of operations in compliance with ALTA Best Practices state-specific regulations underwriter guidelines and client SLAs.
• Drive operational scalability to support volume growth onboarding of new clients and legacy portfolio transitions.
• Act as the final escalation point for complex operational client underwriter or regulatory issues.

People Management & Organizational Effectiveness

• Lead and manage Team Leads and/or Supervisors providing direction coaching and performance oversight.
• Establish clear performance expectations conduct performance reviews and manage succession planning.
• Drive workforce planning capacity modeling and staffing strategies aligned with business forecasts.
• Build a strong leadership bench through targeted development cross-training and mentoring.
• Foster a culture of accountability operational discipline collaboration and continuous improvement.

Process Excellence & Transformation

• Own process standardization documentation and governance across all settlement workflows.
• Identify systemic gaps root causes of defects and inefficiencies; lead large-scale process improvement initiatives.
• Partner with Technology and Product teams to drive automation workflow enhancements and system optimization.
• Lead change management efforts for new systems regulatory changes or operational model shifts.
• Ensure SOPs playbooks job aids and control documents are current audit-ready and consistently applied.

Quality Compliance & Risk Management

• Embed quality and risk management frameworks within daily operations.
• Partner with Compliance to support regulatory exams client audits and underwriter reviews.
• Ensure timely corrective action and remediation plans for audit findings and operational risks.
• Track and reduce error rates rework customer complaints and operational losses.
• Ensure strong internal controls across settlement funding recording and post-closing processes.

Client & Stakeholder Management

• Serve as an operational partner for key clients lenders and underwriters.
• Provide operational insights performance reporting and risk assessments to internal and external stakeholders.
• Support client onboarding implementation and ongoing relationship management from an operational perspective.
• Collaborate cross-functionally with Sales Customer Success Compliance Legal and Vendor Management teams.

Financial & Performance Management

• Own operational KPIs dashboards and management reporting.
• Support budgeting cost management and productivity optimization initiatives.
• Analyze volume trends capacity utilization and cost drivers to inform strategic decisions.
• Drive continuous improvement to balance cost quality speed and customer experience.

Qualifications :

Education

• Bachelors degree in Business Operations Management Finance or a related field (preferred).

Experience

• 812 years of progressive experience in Title Escrow or Settlement Services operations.
• Demonstrated experience leading scaled operations complex workflows and cross-functional initiatives.
• Experience working with national title underwriters large lenders or institutional clients preferred.

Knowledge & Skills

• Deep understanding of:
  • Title search examination curative and closing operations
  • Escrow funding recording and post-closing processes
  • Title insurance underwriting concepts
  • ALTA Best Practices RESPA and state-specific regulatory requirements
  • Quality assurance audit and risk control frameworks
• Strong people leadership coaching and stakeholder management skills
• Data-driven mindset with strong analytical and problem-solving capabilities
• Experience with title/settlement systems (e.g. ResWare Qualia or proprietary platforms)
• Excellent written and verbal communication skills
• Ability to operate effectively in a fast-paced high-volume regulated environment

Remote Work :

Yes

Employment Type :

Full-time