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Manager I, Amazon Now Ops, Central Operations
Job Location:
Monthly Salary:
Posted:
5 November 2026 (12 hours ago)
Posted:
Application Deadline:
2 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Global Specialty Fulfillment Central Operations (GSF CO) functions as the Command-and-Control Center for Fresh SSD operations in India Middle East and Singapore geographies and Amazon Now (Quick Commerce) operations in India Middle East and North America. We partner strategically with Operations business teams ACES and S&OP teams providing expertise in capacity management defect reduction holiday planning contingency management and automation of redundant workflows.
Key job responsibilities
Own operational performance metrics for your assigned geographical region conducting regular deep dives into data to identify trends opportunities and areas for improvement
Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and implementing preventative measures
Partner with operations teams to understand daily performance challenges diagnose bottlenecks and develop strategies to reduce quality issues and business waste
Represent Central Operations in business stakeholder meetings effectively communicating operational status challenges and proposed solutions
Transform raw data into clear documentation requirements and actionable insights that drive process improvements across the organization .
A day in the life
Your day begins with an in-depth analysis of the previous days operational defects using data to identify patterns and root causes. Youll collaborate with operations teams to understand the current days performance status and potential challenges. Throughout the day youll brainstorm strategies to reduce operational costs and business waste represent Central Operations in business calls with various stakeholders and coordinate with the central CO team to provide necessary support where needed. Youll balance analytical work with cross-functional collaboration all focused on improving customer experience
About the team
Our team operates with a progressive mental model: Centralize processes Standardize across geographies Automate to reduce manual effort and ultimately Eliminate unnecessary processes through hands-off-the-wheel automation. This creates an innovative environment where youll have significant impact on improving customer experiences across multiple regions.
- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Own operational performance metrics for your assigned geographical region conducting regular deep dives into data to identify trends opportunities and areas for improvement
Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and implementing preventative measures
Partner with operations teams to understand daily performance challenges diagnose bottlenecks and develop strategies to reduce quality issues and business waste
Represent Central Operations in business stakeholder meetings effectively communicating operational status challenges and proposed solutions
Transform raw data into clear documentation requirements and actionable insights that drive process improvements across the organization .
A day in the life
Your day begins with an in-depth analysis of the previous days operational defects using data to identify patterns and root causes. Youll collaborate with operations teams to understand the current days performance status and potential challenges. Throughout the day youll brainstorm strategies to reduce operational costs and business waste represent Central Operations in business calls with various stakeholders and coordinate with the central CO team to provide necessary support where needed. Youll balance analytical work with cross-functional collaboration all focused on improving customer experience
About the team
Our team operates with a progressive mental model: Centralize processes Standardize across geographies Automate to reduce manual effort and ultimately Eliminate unnecessary processes through hands-off-the-wheel automation. This creates an innovative environment where youll have significant impact on improving customer experiences across multiple regions.
- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
About Company
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