Manager, EDT Data Operations

What you will do:
Technical Responsibilities:
Lead day-to-day operational coordination for assigned data operations processes services and governance routines.
Support implementation of operational processes service management practices and performance measurement frameworks.
Develop and maintain operational KPIs scorecards service metrics issue logs and performance reporting for leadership review.
Coordinate continuous improvement activities focused on process efficiency automation opportunities and operational consistency.
Partner with Delivery Product Management Analytics Platform and Governance teams to resolve operational issues and improve execution.
Facilitate service reviews operational checkpoints escalation follow-ups and cross-functional working sessions.
Support operational readiness activities for new data capabilities including transition checklists documentation support handoffs and runbook maturity.
Maintain standard operating procedures controls evidence service documentation and process guidance for assigned areas.
Analyze operational data to identify trends risks dependencies and improvement opportunities.
Ensure assigned processes align with enterprise governance risk management security privacy and operational control expectations.
Coach analysts and contributors on data operations practices reporting standards and continuous improvement methods.
Knowledge and Capabilities:
Creates a collaborative team environment and works effectively with stakeholders across functions and geographies.
Demonstrates sound judgment tact and follow-through when coordinating complex operational issues.
Drives results by tracking action items clarifying ownership and escalating blockers in a transparent manner.
Influences peers and partners through data-driven recommendations and practical improvement plans.
Builds productive relationships across Delivery Product Management Analytics Platform and Governance teams.
Uses operational metrics to identify trends risks and performance improvement opportunities.
Applies structured problem-solving methods and adapts well to changing priorities.
What you will need:

Bachelors degree in Business Information Systems Engineering Operations Management Analytics or related discipline required.
8 years of experience in operations management business operations PMO service management data operations analytics operations or enterprise delivery support.
Experience coordinating operational processes governance routines service reviews or cross-functional support activities.
Experience developing KPIs operational dashboards scorecards process documentation and performance reports.
Strong understanding of service delivery issue management process improvement controls and operational governance practices.
Prior experience guiding analysts coordinating work or leading small workstreams preferred.

Preferred Skills / Engineering tools:
Lean Six Sigma ITIL Agile service management or process improvement training preferred.
Experience coordinating service reviews operational metrics or governance routines strongly desired.
Certifications:
Lean Six Sigma ITIL Agile service management or process improvement certification preferred.