Managed Services Delivery Analyst

Title: Managed Services Delivery Analyst (MSDA)

Location: Mumbai

Education: Any Degree

About Datavail

Datavail is a leading provider of Managed Services consulting and technology solutions that help organizations maximize the value of their data applications and cloud investments. We partner with customers to deliver operational excellence proactive support and measurable business outcomes through scalable service-delivery models and deep technical expertise.

Position Overview

The Managed Services Delivery Analyst (MSDA) serves as the operational backbone and system of execution for Managed Services accounts and delivery programs.

This role is responsible for coordinating the operational processes reporting governance support documentation onboarding activities compliance administration and delivery enablement that drive successful service outcomes across a portfolio of customers.

Working closely with Customer Success Managers Delivery Managers Practice Leaders Operations teams and technical resources the MSDA ensures that services are executed consistently accurately and efficiently while maintaining visibility into performance risks actions and operational readiness.

The MSDA plays a critical role in enabling scale across the Managed Services organization by delivering the operational structure discipline and insights required for high-quality service delivery.

What Youll Do

Service Delivery Coordination

• Coordinate operational activities across a portfolio of Managed Services customers.
• Track milestones deliverables dependencies risks and action items.
• Facilitate cross-functional communication between Customer Success Delivery Operations and technical teams.
• Support execution of service-management processes and operational standards.
• Maintain visibility into service-delivery progress and operational priorities.

Onboarding & Operational Readiness

• Coordinate onboarding activities for new Managed Services customers.
• Track onboarding milestones dependencies and readiness requirements.
• Support transition activities between Sales Professional Services Delivery and Managed Services teams.
• Ensure required documentation access communications and operational processes are established before service launch.

Reporting Governance & Analytics

• Produce recurring operational reports dashboards and performance metrics.
• Prepare materials for governance reviews service reviews and leadership reporting.
• Analyze service-delivery trends KPI performance utilization and operational health indicators.
• Provide actionable operational insights that support service-improvement initiatives.

Documentation Compliance & Administration

• Maintain customer operational documentation governance records and service-management artifacts.
• Manage data quality and integrity across service-management systems and reporting platforms.
• Support access governance audit activities compliance reviews and operational controls.
• Coordinate documentation updates and process adherence across internal stakeholders.

Risk Issue & Action Management

• Track operational risks issues dependencies and remediation activities.
• Monitor action-item completion and follow-through across customer and internal initiatives.
• Support escalation and problem-management processes.
• Provide visibility into operational concerns and emerging delivery risks.

Continuous Improvement

• Identify opportunities to improve operational efficiency scalability and service quality.
• Support process-improvement initiatives workflow optimization and operational maturity programs.
• Contribute to the evolution of Managed Services standards governance practices and reporting capabilities.

What Youll Bring

Education

• Bachelors degree in Business Information Systems Technology Operations Management or a related field preferred.
• Equivalent professional experience considered.
• ITIL certification preferred.
• Lean Six Sigma Project Management or Process Improvement certifications are a plus.

Experience

• 3-7 years of experience in Managed Services Service Delivery IT Operations PMO Customer Success Operations Project Coordination Business Operations or a related field.
• Experience supporting operational reporting analytics and performance management.
• Familiarity with ITIL-based service-management practices.
• Experience working within cross-functional and matrixed organizations.
• Experience with ServiceNow Salesforce Microsoft Excel reporting tools and service-management platforms preferred.

Key Skills & Competencies

• Service Delivery Coordination
• Operational Governance
• Reporting & Analytics
• KPI Development and Measurement
• Documentation Management
• Data Quality Management
• Risk & Issue Management
• Audit & Compliance Support
• Process Execution
• Cross-Functional Collaboration
• Organizational Planning
• Problem Solving
• Continuous Improvement
• Communication & Stakeholder Coordination
• Attention to Detail

Success in This Role

Successful Managed Services Delivery Analysts are highly organized execution-oriented professionals who bring structure visibility and consistency to complex service environments. They excel at coordinating across teams managing operational details maintaining data integrity and ensuring that service-delivery processes run smoothly at scale.

Most importantly they help create exceptional customer outcomes through operational excellence.

Why Join Datavail

At Datavail youll have the opportunity to help shape the future of Managed Services while working alongside industry experts in a collaborative customer-focused environment. Youll contribute to meaningful customer outcomes support operational transformation initiatives and play a critical role in enabling scalable service delivery across a growing organization.

Datavail is an Equal Opportunity Employer and values diversity at all levels of the organization.