Level 3 Application Support Engineer – Wire Payments

Position Description:

Company Profile:
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Level 3 Application Support Engineer- Wire Payments
Position: Application Support Engineer
Experience: 5-15Years
Category: Software Development/ Engineering
Main location: Chennai/Bangalore
Position ID: J0526-1285
Employment Type: Full Time
Education Qualification: Bachelors degree in Computer Science or related field

Position Description
We are looking for a highly motivated L3 Application Support Engineer provides senior production support for mission-critical wire payment applications and platforms. This role leads complex incident resolution drives root cause analysis and partners across business engineering infrastructure cloud and database teams to maintain stability resiliency and regulatory support.
Key Responsibilities
Domain & Business Support

. Provide technical support for applications supporting wire payment processing across FEDWIRE Lynx and SWIFT.
. Support high-value payment operations with a focus on accuracy timeliness and risk controls.
. Investigate payment failures and exceptions and coordinate remediation with internal and external partners.
. Communicate incident impact status and recovery actions to business stakeholders.

Incident Problem & Risk Management

. Serve as the L3 escalation point for high-severity production incidents.
. Lead root cause analysis and document corrective and preventive actions.
. Support incident bridges and provide concise updates during major outages.
. Identify recurring issues and recommend long-term fixes and process improvements.

Technical Support Platform Support & Development

. Support and maintain SSIS processes for data integration reconciliation and reporting.
. Support applications on Google Distributed Cloud and GKE including availability deployment connectivity and runtime issues.
. Write and optimize SQL for analysis issue investigation reconciliation and reporting.
. Analyze issues across MS SQL and Oracle databases to validate transactions and support incident resolution.
. Use C#/.NET/Python to support application components automation and defect fixes.

Monitoring & Observability

. Use Dynatrace/Splunk for monitoring log analysis and incident investigation.
. Proactively review trends and alerts to identify issues before they impact production.
. Partner with engineering teams to improve monitoring logging and alerting.

Collaboration & Continuous Improvement

. Collaborate with development infrastructure database network security and vendor teams to resolve complex issues.
. Mentor L1 and L2 teams through knowledge transfer and support guidance.
. Maintain runbooks procedures and support documentation.
. Participate in post-incident reviews and continuous improvement initiatives.

Required Qualifications

. Experience in payment operations risk management exception handling and production support.
. Hands-on experience with SSIS and MS SQL Server.
. Working knowledge of Google Distributed Cloud and GKE application support.
. Strong working knowledge of Spring Boot microservices and REST APIs with hands-on experience supporting production issues deployments and service reliability.
. Working knowledge of MS SQL and Oracle databases for query execution validation and issue investigation.
. Experience using Copilot and AI-enabled tools to improve support analysis documentation and automation workflows.
. Proficiency in T-SQL development and debugging.
. Programming experience in C#/.NET/Python or similar languages.
. Experience with Dynatrace/Splunk for monitoring and incident analysis.
. Strong analytical and troubleshooting skills in high-pressure production environments.
. Strong written and verbal communication skills.

CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

• ETL
• Google Cloud Platform
• Kubernetes
• Microservices
• MongoDB
• MySQL
• RESTful (Rest-APIs)
• Spring Boot

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.