Lead Architect CS Tech

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the Team

CS Tech is where engineering meets real customer impact. We build the help solutions eBay customers rely on and the tools our teammates use to support customer service interactions globally.

Our organization is modernizing critical customer support platforms through cloud-native architectures AI-enabled capabilities platform standardization and large-scale enterprise transformation initiatives. We are looking for a seasoned architect to help define the future of these systems.

About the Role

We are seeking a Lead Architect to drive architecture strategy platform modernization and enterprise transformation across eBays Customer Support Technology ecosystem.

This is a senior individual contributor (IC) role responsible for defining technical vision architecture standards and modernization roadmaps for business-critical platforms used globally. You will partner closely with Engineering Product Infrastructure Security Data and AI teams to build scalable cloud-native API-driven and AI-enabled solutions.

What Youll Do

• Define and drive architecture strategy for customer support platforms and enterprise workflow systems.

• Lead modernization of legacy applications into scalable cloud-native and AI-enabled architectures.

• Design enterprise APIs microservices event-driven systems and integration frameworks.

• Establish architecture standards best practices and reusable design patterns across engineering teams.

• Partner with cross-functional teams to align technology strategy with business objectives.

• Drive architecture governance technical reviews and long-term platform evolution.

• Champion scalability reliability security observability and operational excellence.

• Mentor engineers and technical leaders while influencing architectural direction across multiple organizations.

What Youll Bring

• 12 years of software engineering experience with deep expertise in enterprise architecture and distributed systems.

• Proven experience modernizing large-scale enterprise applications and customer-facing platforms.

• Strong technical expertise in:

  • Java / Spring Boot

  • React and modern web architectures

  • APIs Microservices and Distributed Systems

  • Event-Driven Architectures

  • Cloud-Native Design Patterns

• Experience driving large-scale transformation and modernization initiatives.

• Strong communication collaboration and technical leadership skills.

• Ability to influence engineering direction across teams without direct authority.

Preferred Qualifications

• Experience modernizing legacy platforms into cloud-native architectures.

• Experience with AI-enabled applications GenAI solutions intelligent workflows or conversational platforms.

• Knowledge of Kafka Kubernetes Docker CI/CD GraphQL and cloud platforms (AWS GCP or Azure).

• Experience with enterprise integrations workflow orchestration and large-scale SaaS ecosystems.

• Familiarity with event streaming real-time processing and asynchronous architectures.

What Were Looking For

Were looking for a technical leader who can simplify complex problems define scalable architecture strategies and drive modernization across a broad enterprise ecosystem. The ideal candidate combines deep technical expertise with strong business understanding and is passionate about building modern scalable and maintainable platforms that improve customer and teammate experiences at global scale.

Why Join Us

Youll play a pivotal role in shaping the future architecture of eBays customer support platforms. Your work will directly influence platform modernization AI adoption enterprise integration strategy operational efficiency and the technology roadmap supporting millions of customer interactions worldwide.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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