L2 DataWireless Network Engineer

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

L2 Data / Wireless Network Engineer Bangalore (Hybrid)

Company: New Era Technology
Employment Type: Permanent / Full-Time
Location: Bangalore (Hybrid Work Model)
Experience: 4-8 Years
Industry: Enterprise Networking Infrastructure Wireless Managed Services

Join our Global Network Services team as an L2 Data / Wireless Network Engineer where you will play a critical role in supporting enterprise network operations troubleshooting infrastructure issues and assisting in deployment and implementation activities across enterprise customer environments.

This role is ideal for network professionals with hands-on experience in LAN/WAN Wireless SD-WAN and enterprise network operations who are looking to grow their expertise in large-scale global networking environments. You will work closely with senior engineers project teams and customers to ensure reliable secure and high-performing network services.

Key Responsibilities

• Provide Level 1 and Level 2 support for enterprise data and wireless network environments.
• Troubleshoot and resolve network incidents connectivity issues and service requests within SLA timelines.
• Support LAN WAN Wi-Fi SD-WAN VPN and campus networking environments.
• Assist in deployment configuration testing and rollout of routers switches wireless controllers access points firewalls and related infrastructure.
• Monitor network health and performance using enterprise monitoring tools such as SolarWinds PRTG Cisco Prime or equivalent platforms.
• Support Cisco Wireless LAN Controllers (WLC) Access Points (APs) CAPWAP/LWAPP protocols and wireless connectivity troubleshooting.
• Assist with wireless site support RF optimization roaming issues authentication troubleshooting and wireless security configurations.
• Work with vendors and ISPs (Cisco TAC carriers OEMs) for issue resolution and escalation support.
• Manage incidents changes and service requests through ITSM/ticketing platforms following ITIL processes.
• Maintain accurate technical documentation network diagrams and operational procedures.
• Participate in project implementations maintenance windows and change activities.
• Collaborate with Network Security Infrastructure and Cloud teams to ensure seamless service delivery.
• Support flexible shifts including occasional weekend or after-hours work for critical deployments and incidents.

Required Skills & Experience

• 4-8 years of hands-on experience in Network Operations and Support.
• Strong understanding of LAN WAN Wireless SD-WAN and enterprise networking fundamentals.
• Hands-on experience with Cisco Arista HP Palo Alto Viptela or equivalent enterprise networking technologies.
• Basic to intermediate knowledge of routing switching VLANs wireless technologies and network security concepts.
• Familiarity with Cisco Wireless technologies including WLCs APs and Wi-Fi standards (802.11 a/b/g/n/ac/ax).
• Understanding of wireless authentication and security concepts such as WPA2/WPA3 802.1X RADIUS and TACACS.
• Experience using monitoring and management tools such as Cisco Prime SolarWinds PRTG or equivalent.
• Working knowledge of Windows Server and Linux operating systems.
• Familiarity with ITIL processes and ITSM/ticketing tools.
• Strong troubleshooting analytical communication and customer-handling skills.
• Ability to multitask and work in fast-paced enterprise support environments.

Preferred Certifications

• Cisco CCNA Certification (Preferred)
• CWNA or equivalent Wireless Certification (Good to Have)
• ITIL Foundation Certification (Good to Have)

Good to Have

• Exposure to Cisco ISE Cisco Prime Infrastructure or Catalyst Center (DNA Center).
• Basic understanding of RF concepts wireless site surveys and roaming technologies.
• Exposure to network automation tools such as Python or Ansible.
• Experience supporting enterprise or global customer environments.
• Experience in Managed Services Financial Services Healthcare or Pharmaceutical industries.

Work Environment

• Permanent role with long-term career growth opportunities.
• Hybrid work model from Bangalore office.
• Opportunity to work with global enterprise customers and advanced networking technologies.
• Collaborative and learning-focused environment with exposure to enterprise infrastructure projects.

How to Apply

Please share your updated resume with:

New Era Technology LLC. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .