IT Operations Engineer

At Leapwork we are at the center of the most important shift happening in enterprise software right now with AI changing how software is built across every industry and every enterprise. We sit at this intersection and what makes us different is the combination no one else brings: agentic application agnostic and deterministic by design across the full software delivery lifecycle.

We are trusted by some of the worlds most respected brands across financial services pharma manufacturing and retail. Our platform spans agentic AI orchestration and proven visual automation across every application estate. Our AI Your Way approach means we amplify what enterprises already have rather than replacing it meeting them where they are and moving at the pace the business demands.

Backed by KKR DN Capital Salesforce Ventures and Headline we are scaling fast and the market opportunity in front of us is significant.

If you want to do the best work of your career at a company where the product is genuinely mission critical to our customers we would love to talk. We are headquartered in Copenhagen Denmark with offices in Boston London and Gurgaon and local presence across the United States Europe and Asia.

The Role:

We are hiring an IT Operations Engineer to support day-to-day IT operations user lifecycle management endpoint support and asset management across a global environment.

Role Responsibilities:

• Provide L1/L2 support for hardware software network Microsoft 365 Windows and macOS issues.
• Manage onboarding offboarding device setup access provisioning and deprovisioning.
• Support endpoint management using Intune.
• Maintain IT asset inventory device records and service documentation.
• Own tickets end-to-end with clear updates and timely resolution.
• Follow IT processes security practices and access management guidelines.
• Coordinate with vendors for procurement repairs replacements and logistics.
• Escalate issues when required while maintaining ownership until closure.
• Support global IT operations and provide backup coverage when needed.

Role Requirements:

• Tech/B.E. in IT Computer Science or equivalent qualification.
• 25 years of experience in IT support IT operations or endpoint support.
• Strong troubleshooting skills across Windows macOS Microsoft 365.
• Basic networking knowledge: LAN Wi-Fi VPN DNS DHCP.
• Experience with ticketing tools and SLA-based support e.g. JIRA.
• Exposure to Intune SCCM Jamf or similar endpoint tools preferred.
• Understanding of Entra MFA access management and device compliance.
• Good communication documentation and ownership skills.

Key Expectations

• Meet defined SLAs for response resolution and ticket updates.
• Maintain accurate asset and user lifecycle records.
• Follow IT processes consistently and document work clearly.
• Be available for on-site IT support from the Gurgaon office.
• Be flexible for occasional after-hours or urgent support.

What We Offer

• Exposure to global IT operations and modern workplace tools.
• Hands-on experience with endpoint management Microsoft 365 and IT automation.
• Growth in a collaborative and fast-paced IT environment.

Why Leapwork

We are on an exciting global growth journey and this is your chance to jump on board and contribute to digital transformation initiatives at Leapwork. Youll work alongside and learn from a talented and passionate team committed to both innovation and excellence.

By joining our team youll be part of an international environment where you can grow challenge yourself and do what inspires you. We work hard but have fun while doing it.

Leapwork Principles:

Our three core principles capture the essence of what it means to be part of our world-class team! They are integral to how we approach our work and one another and they serve as a roadmap to our continued growth development achievements and success.

People First:Strong relationships with our customers partners and team are the foundation of our success. We win by listeningunderstandingand offering empathy and respect to everyone we engage with. We are human and act humane.

Grow or Die:Standing still is not an option. Weadapt to change and drive it forward. We challenge ourselves and others to keep learning share ideas and find new ways to grow the business.

Speed Matters: We act with intent and urgency. We cut complexity seizeopportunitiesand deliver results fast.